Don’t sell your phone to them
My iPhone 12 was initially estimated at £208 and I requested a mail pack which took a week to get to me,The phone had always been in a case and had a screen cover. I was aware there was a fine 3mm scratch on the screen. Once they had examined the phone they said it was worth £50!, I rejected this they then offered £70, again I rejected it and they then offered £110, which I accepted as looking online other competitors were valuing it at £120 by this stage. They said it would take 5-7 days to transfer the funds to me that was on 13 Sept. After chasing them twice and threatening legal action I finally got the money 8th October! Truly go elsewhere to sell your phone they are a bunch of sharks!