TR

terence randles

United Kingdom

Reviews

Review of dxdelivery.com

Review of The Fragrance Shop

Rated 1 out of 5 stars

Sales staff lack of assistance

Staff did not tell me about the membership scheme which would have saved me 20% on my purchase, only found out via the receipt email after the purchase

December 16, 2023

Reply from The Fragrance Shop

Dear terence ,

Thank you for taking the time to contact us.

Our store staff may have offered you a 20% discount off your purchase. This would be using one of our membership discount codes. There is a £15 sign up fee for this, but if you are making a purchase in store, any discount off the purchase would offset the cost of signing up to the membership and if you were spending over £75 this would still result in a lower price paid for you.

We do expect every store to be explaining this in full and if this was not the case, please can we ask you to confirm which store this occurred in, along with the date on which this incident occurred and we will pass this on to the area manager of the store. If you wish to have this membership cancelled and refunded for you, you would need to provide us with your name, receipt and a contact number, or confirm you are happy to be contacted via email by the area manager.

If you need any assistance with anything else, please feel free to contact us as we are always happy to help.

Kind Regards,
Nomkhitha

The Fragrance Shop Customer Service Team

Review of PRIMA Leisure

Rated 5 out of 5 stars

Always helpful

Always helpful giving appropriate advice. Dispatch is arranged promptly. Packaging is well prepared.

October 13, 2023

Reply from PRIMA Leisure

Dear Terence, It is lovely to hear the whole experience has been so positive for you from beginning to end. We have fed back to our teams. Kindest regards

Review of Yodel by InPost

Rated 1 out of 5 stars

Driver did not follow instruction on…

Driver did not follow instruction on door. Did not knock on door Orpington doorbell. Wandered round garden, fortunately we were in back room and were able to see him.

October 3, 2023

Reply from Yodel by InPost

Hi there, I understand your concern that the driver did not knock on your door and your instructions were not followed. I am sorry to hear about your knowledge so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

Review of Lekto Woodfuels

Rated 3 out of 5 stars

Wood is OK

Wood is OK, but is in my view expensive. Also people used for delivery (dpd) left box o tuning kiln dried wood outside in the rain!!!!!!

July 11, 2023

Reply from Lekto Woodfuels

Hi Terence,

Thanks a lot for taking the time to share your feedback.

I'm really sorry to learn about the kiln-dried logs being left in the rain. We certainly want a better experience for our customers.

Your feedback is valuable to us, and we'll take the necessary steps to address this concern.

Once again, my sincere apologies for the inconvenience caused!

Best regards,
Alexa

Review of Driver Guardian

Rated 5 out of 5 stars

Had reason to claim for uninsured costs…

Had reason to claim for uninsured costs following an incident whilst touring in France last year(2019). This was handled by driver guardian legal. My experience could not have been better, communication was first class. There was a very speady resolution to my claim. Very knowledgeable staff gave me a confidence that their actions would be to achieve the best possible result on my behalf, result of the claim was testament to this.

September 9, 2020
Unprompted review

Review of Oponeo