Anna

I was really pleased with the service that I received. Firstly, I asked for a note to be left on the system for the Engineer who was going to attend site and this was actually done and the Engineer received the information and followed instructions.
My Engineer whose name is Sayed, arrived as agreed and was friendly, chatty and really very helpful. Sayed explained everything to me around the installation of my water butt, how it works and what I can expect. Sayed was thorough, efficient and made it process a great experience. Really pleased with the Service.

Horrible horrible horrible experience. An issue has arisen where I sent a great jacket to a buyer who decided it didn't fit them and so made up a lie about a stain. I sent photographs of the item and description of perfect condition. I sent the same to Vinted when enquiring about consumer protection & rights of sellers. All I have received from Vinted is standard automatic responses which are completely useless. I continue to email their legal team (which I don't believe really exists) and all I get the same question being asked over and over again by different staff members who have failed to launch an investigation and who clearly do not communicate with each other. When it comes to rectifying issues or dealing with concerns, I have received a completely ineffective and useless service. I haven't found any person to acknowledge my concern and look into the matter despite me escalating the complaint to a department that does not respond outside of an automated response. I consistently get an email advising of a response needed within 24 hours, I respond within five minutes and continue to get email returns giving me 24 hours to respond so it is just a loop that nobody at Vinted has the common sense to rectify. The buyer has had their payment refunded whilst not returning my item which Vinted has not even acknowledged. Horrible, Horrible Horrible and totally incompetent customer service/support team. I am left with no choice but to escalate externally.

I ordered the Round Coffee Table Orient 80cm Flamed Copper but didn't receive the 'flamed' colouring. It was just the copper which was really orange and was not to my liking as it was just the copper. Despite photographic proof that I sent to them, they insisted it was the flamed citing 'there will always be some differences'. Whilst I appreciate there may indeed be some differences, this could not be argued in this case. I don't know why they didn't based on proof just concede.
The customer service responses were really good actually but the whole experience was awful, considering I had to pay for the return of returning the incorrect item they sent which should have been their responsibility. If I didn't have to pay for the return, I probably wouldn't have given a review at all.

L&Q refused to carry out a repair and trace the source of leak because my bath is plastic! They would rather my ceiling cave in rather than carry out a much needed repair.
I waited two weeks for an appointment only for the operative to arrive and state that the bath is plastic and so will not take the panel off (three screws) to trace the source of the leak.

MONZO has thus far been the most refreshing experience of a banking system that I have thoroughly enjoyed.
Immediate notifications of spends & deposits, instant & simplified information.
Requesting money, sending money, splitting bills - all within seconds along with a running narrative of expenditure. The positives are endless thus far!
MONZO has proven itself to be excellent!

Beautiful Wall Stickers. Super easy to install. Really speedy delivery.

This is one of the rare platforms who do what they say are going to do. They are so reliable, efficient and incredibly reasonably priced. Their platform is so simple and easy to use. Lots of variety and a super quick turnaround. Great value for money!

Many customer service issues, poor communication from staff, terrible resident liaison competency and a blatant dismissive and disregard shown towards tenants which feels like we are made to feel like lower class citizens who do not have a right to a decent service. The issues surrounds maintenance and improvement works and the competencies in delivery a structured programme and all its failings that takes place thus impacting on residents. The complaints process is an absolute joke and further exacerbates grievances because these are not taken seriously. I use the word 'we' although I speak soley for myself.

Sending a customer an item using Hermes. Hermes parcelshop created tracking code on Sept 21st. Shipped & in transit Sept 22nd. Arrived at sort facility Sept 23rd. Out for delivery Sept 24th.
Package did not arrive. Query after query with no response. One month later after being unable to speak to anyone received an update On Oct 16th saying "we're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours". As of October 31st, almost six weeks later - STILL NOTHING. The tracking information remains the same from Oct 16th with no more updates at all.
No customer service to speak with, no movement on tracking information, package still not delivered, cannot get hold of Hermes in anyway!!
Hermes has clearly lost my item and refuse to acknowledge & rectify and have simply done absolutely nothing to sort the issue out six weeks later. Tracking no. H00IAA0026974778 @myhermes.co.uk
I have nowhere else to turn so am forced to leave this review to highlight the issue, raise awareness and hope that Hermes take responsibility and are held to account for a disgraceful service and despicable customer experience. I expect compensation without further delay.

White Glitter pumps
I bought these pumps because they looked gorgeous on the Lemonade website. I was advised that delivery may take a little longer due to Covid 19 delays. However, they arrived three days later and I was delighted with them. Really fabulous to look at, really comfortable to wear and look super elegant.

Really great service.
I purchased inspirational quotes. It comes on one sheet so is really simple and quick to install with no fuss. Very affordable prices and quick delivery. Great quality and looks amazing. I am super pleased with my purchase.

Ordered for the first time on April 5th and was advised that due to Covid, my order will de delivered later than usual and would arrive on or before April 15th which was fine. My order did not arrive. There is no tracking information update and still says the original information that it will arrive by 15th which was a week ago. Called customer service who advise that their waiting time is longer than usual and is approximately 30 minutes long. Called three times held on for two hours each time before giving up. Sent them a message on facebook and absolutely no response from them in any forum. So Very are happy to take your money £189.00 but fail to deliver your goods or provide an update or respond to any communication or commute with you in any way. Other companies manage to deliver without issue or at least provide an update but Very have been absolutely useful and disgusting. Will never use them again. The facebook comments and complaints are beyond appalling. I just wish I had never attempted to use them. All I want is my money back for goods not delivered and cannot find any means to get hold of them. Shocking!

I saw an outfit whilst watching an episode of Love Island, I went straight to the website I Saw It First, found the outfit and ordered it just before 11pm.
It was delivered the following day which as brilliant!
The outfit was great quality & looked & felt fantastic. I was delighted with the whole shopping experience and as a first time user of the site, I was super impressed and will definitely be back.

Hermes is the best delivery service I have experienced. They are accurate, they send you tracking info which has always been abided by, they are always on time. It is such an easy service to use. I am a frequent user and I am Super happy with my experiences with them.

I have used Uber for the 2nd time only. The first time was fine. The 2nd time on my return journey was horrendous due to the aggressive attitude/hostility of the driver who was so angry due to waiting 3 minutes and behaved in the most egregious manner. He shouldn’t be allowed to drive for any company, but Uber dealt with this swiftly but now...
An authorisation hold was placed on my trip for 3 lots of £36 + £19 totalling £127 which is apparently placed on most trips (according to Uber) to verify the payment method is valid and that the customer has the funds availalble but when the trip ends, the holding fee is voided as the customer has paid for their trip immediate deduction from the customer bank account. HOWEVER, temporary holding charge has not been voided FOUR days despite after trip payment of £96.00 being received by Uber....
So I've been charged £222 for a 20 minute journey there and back which should have cost £58 in total. And I’m told that the holding charge will take up to 5 days to disappear from my bank account despite the ‘pending’ figure eating into my available funds…. And this Uber says is their normal operating procedures!!

I get a message from Uber on Twitter saying “We definitely want to follow up, . Please send us a DM with the phone number attached to your Uber account so we can further assist”.
This has to be some kind of joke because I have been on the phone with Uber support every day since Sunday November 24th at least 5 times a day with follow up emails several times throughout the day each day and there is still no update or outcome and this is day 4!!
I will NEVER use this company again. AND I WANT TO KNOW WHEN MY FUNDS I.E. THE HOLDING FEE WILL BE RELEASED
SHAME ON THIS COMPANY.

I bought a washing machine from Currys with a 5 year plan. At the end of the plan, each year they write advising that my insurance plan is up for renewal and quote this statement "if you want to continue with the plan, then there is nothing to do and we will continue to take the direct debit payments". 'If you wish to cancel the plan then call this number". Naturally I wanted to keep the plan so I did nothing as per their instructions as accepted that they would keep taking the direct debit payments as they do each year. Now my washing machine is not working and the operative states that I am not covered as I have made no direct debit payments. I ask why they didn't continue with the payments as per their letter. His response "It doesn't matter what the letter says, it doesn't change the fact that you are not covered". I advise that this is unacceptable because the error is theirs. He repeats the statement that it doesn't matter. I ask for a manager. He puts me on hold allegedly to speak to a manager. He comes back to advise that the manager will phone me back later that day, but if too busy, it will be the following day. Two days have passed. No phone call from any manager. No follow up. No resolution. No service delivery. Clearly they choose not to deal with or acknowledge their failings and put things right. Appalling & Disgusting conduct from Team KnowHow.

UPDATE// So I have followed instructions in Team KnowHow's response by emailing them with all the info 4 days ago.... and not even an acknowledgement or follow up call. What's the point in making contact on this forum and then not taking any action thereafter??

I really appreciate Trust Pilot because they give consumers an opportunity to have their voices heard all over the world, particularly in an environment/society where services that deal with the public fall short of expected standard or on the flip side, deliver a great service. Trustpilot really provides a service that will help shape and form a consumers experience by sharing and listening to real & honest customer views in terms of 'whats hot & whats not'!
Trustpilot is a really rewarding platform to use!!!!

I sent all my paperwork in April and despite this being a repetitive scenario (I completed & returned the same paperwork at least three times) I thought it was off to a decent start.
The good news is that I received my PPI compensation(s) so I am very grateful for that.
The bad news is that communication with this company is absolutely terrible. There is no contact number/customer service to call for any queries or concerns. My countless emails have either not been responded to or responded to several weeks later which is an exceptionally poor standard. They are really responsive with submitting their invoice for payment but they are non responsive if you make attempts to contact them about your claim.
The reason they have received two stars instead of one star is because they did actually submit my paperwork to the banks & as such I received some compensation. Other than this, they would have got one star for not responding to communication, duplicating work for the customer repeatedly, sending over wrong information (i was sent another customer's invoice to pay) and for holding onto offer payments and not sharing this info with the customer in a timely manner!!
My bank had sent a resettlement offer in JUNE and this company did not tell me until AUGUST & I was only told after finding the information out myself by logging complaints with Resolver and contacting the bank directly because this company would not respond to my many emails 5 months later requesting updates.
The company excuse for holding onto my successful claim paperwork & offer was that they were busy making sure they could meet the August 29th deadline for other customers. So lets understand this..., you had my offer amount in June, you didn't let me know for two whole months because you say you were busy with an upcoming deadline 10 weeks after the fact? The feedback in their response was not a 'reason' but simply an 'excuse' for an incredible lack of efficient & effective service delivery. And to add insult to injury, they take 20% of your settlement figure plus %20 vat on top of that which is a huge huge chunk for a poor service delivery.
Lesson learned - consumers, do it yourself, if you can, it will save time, energy and a lot of money....

I went onto Carwow looking for a new vehicle. Many various showrooms made contact within a good timescale, (except Loughton who were terrible with responding & following through).
Anyway - Mercedes of Guildford contacted me immediately and their service was exceptional. They understood my wants and needs, they gave me great advice, they maintained contact with me and they delivered on everything they said! The sales executive that I dealt with was Robert Mann and he was brilliant. I would never have found the car that I wanted in the timescale that I wanted had I not discovered Carwow who put me in touch with relevant dealers in an instant. My shiny new Mercedes Benz arrived on time & I'm Super pleased with the entire experience.

Ordered four dining chairs which were delivered the next day and were really easy to put together. They are comfortable and stylish and I am very happy with the purchase, especially at a very reasonable price.