Mark Layton

I bought a large red robin plant from this company at a reasonable price and was impressed by the quality of the one that I received. The company was very helpful in arranging delivery to my home address and I would not hesitate to recommend them to other plant buyers.

I've ordered a few items from this company now and have always received a good and fast service. I highly recommend them.

My wife and I used Co-op Estate Planning services to arrange new wills and Lasting Power of Attorney (LPA) arrangements.
Our initial consultation was via a video call with an Estate Planning Consultant. She recommended that we each had our wills written in trust, known as a Revokable Life Interest Trust (RLIT).
Following this, our case was then handed to a Case Manager who was responsible for getting drafts of the RLIT wills written and for the preparation of the LPAs.
Initially all went well and we were pleased with the service and I gave a positive review, however, during the process of having the wills drafted, we had a number of questions, mainly around the mechanics of how the RLIT process works when it comes to enacting them. We found it surprising that there was little literature offered and the original Estate Planning Consultant proved difficult to contact and get answers from, even after the Case Manager had referred us back to her. In the end I had to contact a third-party solicitor to get the information that I needed.
We also found that it took some time for the Case Manager to prepare the correct paperwork, which wasn’t helped when we couldn’t readily access the revised drafts through the Co-op’s dedicated web portal, despite pointing this out on a number of occasions. We felt that she had many other cases on her plate, so her responses to our questions often took some time.
Overall, we didn’t think the service we were offered was as good as it could have been. Answers to our questions were often slow in coming, and in some cases were ignored.
We got there in the end, but the process was slow and less than fully satisfactory. In hindsight I think the services of a local solicitor would have provided a faster and more personal outcome.

Caitlen C from the company was very helpful in arranging for a replacement part to be sent to me to fix a blind which had broken.

The company were quick to respond to questions and the composite decking tiles that I ordered were delivered shortly after ordering them. They are good quality, easy to install and to cut to size, provided you have an electric jig saw with the right blade for the job. I would recommend this company for anyone looking for such tiles.

I had a small problem with the drawdown payment from my SIPP, which was successfully handled by Alfie after I called II for assistance. I'm very happy with the service provided by him.

Wiktoria was very helpful in moving me to a new fixed tariff when my current one ends.

It was a pleasure dealing with this company. Jenny & Sion were very helpful and the ordering process was easy. The PC I ordered is of a good build quality and everything works as it should.
I wouldn't hesitate to recommend Punch Technology to others.

New front tyres fitted for a competitive price and a good service overall.

Excellent service and their decorative bark chippings are good quality and reasonably priced. The delivery driver was also very helpful.

Janet Johnston, an Estate Planning Consultant with the Co-Op, has been very helpful in giving advice on setting-up the wills and lasting power of attorney documents for my wife and I. She has recommended a certain type of trust for our needs, and has provided answers to our questions over the couple of weeks that we were considering her recommendations.

Janet has helped guide us through the complexities of all of this and we have subsequently agreed to proceed in line with her advice. I wouldn’t hesitate to recommend her services to others.

They quickly sorted out a problem with my online order. Very good customer service.

The engineer sent by NAC (James) was very good and found the cause of two problems with our LG heat pump tumble dryer, one of which required spare parts to be ordered. NAC ordered the parts that day and James returned the following week to complete the repairs. I found NAC to be easy to deal with and they kept me informed of visits and spare parts orders at all times. I would certainly use them again for any future domestic appliance repairs that may be needed.

Fast and efficient service from Paul & Jamie from the Taunton depot.

Competitive prices and fast delivery. Very happy with my purchases.

Once ordered, Sarah quickly provided me with my radon detectors.
After three months they were sent to the lab for analysis and the results came back shortly afterwards.
Sarah was very helpful and liaised with the lab to answer questions that I raised. Fortunately, the test results indicated that no remedial action was necessary.
Radon Protection UK Ltd provided me with a very good service and I wouldn’t hesitate to recommend them to others.

Juno have provided me with a very good conveyancing service. They generally kept me informed of events throughout the process of selling my house and helped to make it a painless experience. My only small complaint is that once or twice I had to prompt them to reply to queries from my estate agent and buyers’ solicitor, which is the only reason I haven’t given them a five star rating; but this is only a minor niggle and I would certainly use them again in future.

Having left a review about their complaints procedure on 9 Jul 18, following their lack of a response to a complaint I had made weeks before, I received a message the next day as follows:
"Good morning Mark, I am sorry that you have had to contact us via TP today regarding the management of your account. I have referred your above review to our Customer Care Department who will investigate the points raised & be back in contact with you ASAP".
So far I've heard nothing more!