cancellation issues
I have been a loyal customer of DTV for over 20 years, back when they were "Primestar" as always all other cable companies try to match or upgrade to move to their service, I did not go anywhere I was so pleased and when my health took a turn for the worse and I had financial issues that prevented me from keeping the service they charged me over 200.00 cancellation fee. where is the compassion and ability to work with someone had to cancel in order to put food on the table. I am so upset and again cancellation was due to health not just because I didn't want it. please be careful and don't upgrade any boxes if you don't have to. now they say no one can do anything and I have to write a letter to the main office, by the time someone reads my concern I could be dead...