Wahida Rafiq

I am sharing my experience with Mono Clinic to raise awareness and help others make fully informed choices. What I went through has had a lasting effect on my body, my wellbeing and my trust.

I travelled to Turkey for an abdominoplasty (tummy tuck) after being reassured that everything was included in the price quoted, surgery, medication, aftercare and all necessary support. These assurances were confirmed several times in writing, including through WhatsApp. However, once I arrived, things were very different. I was asked to pay additional amounts for services that had already been confirmed as included. This made me feel financially misled and taken advantage of at a time when I was vulnerable and in need of care.

After my surgery, I was given only ibuprofen as pain relief despite having undergone a major operation. The pain was unbearable and I felt that my suffering was not taken seriously. Communication was extremely poor and many of my questions and health concerns went unanswered. I felt alone, scared and completely unsupported.

Physically, the results of my surgery have been devastating. My stomach is not flat it is uneven, lumpy and covered with wrinkled, painful scars. The fat on my lower abdomen is still there but now looks uneven and misshapen. The scars on my left side feel tight and painful and any time I twist to the left, it feels as though the skin might tear. It stings, burns and sometimes bleeds.

I was told before surgery that my abdominal muscles would be sutured together, but that clearly hasn’t been done. My stomach still looks bloated and sticks out and I can feel that my muscles are still separated. I trusted that I would receive professional, skilled care but the outcome has been nothing like what was promised to me.

I later found out that incorrect information about my surgery date had been given to the airline, which caused serious issues with my return home and made me fear for my safety. This, along with the lack of aftercare and support, left me feeling completely abandoned.

What I experienced was not only physically painful but emotionally traumatic. I went in hoping to feel confident and restored, but instead I am left with long-term complications, scars and daily discomfort.

I am sharing this review truthfully and respectfully, supported by all my documentation and evidence. My only goal is to make others aware of the potential risks and to encourage anyone considering this clinic or any overseas surgery to research thoroughly, ask for everything in writing and make sure you have full clarity and safety guarantees before proceeding.

I will live with the consequences of this surgery for the rest of my life and I sincerely hope that by sharing my experience, I can prevent someone else from going through what I have endured.

Great people and great service, they deliver as they have said.

I haven't been receiving the right items because they're not described precisely on the description notes, when I referred back to them and raised the problem all I got was being asked question after question and the problem never got resolved because I also had work and did not have the time to keep replying to resolve the issue which I made clear in the first email.
When there were offers on they were not sent to me with my purchase and again I had to spare the time to let them know what had happened and without any replies or explanation I received a parcel after a week which had six samples that were useless and none of the items that were advertised on the website.
I have received wrong shade of lipsticks which looked different on the description and completely different shade when I've received it, again I did not have the time to keep emailing to many questions which end up with no help in return.
I have spent hundreds of pounds with beautybay but they've not provided the professional courtesy or understanding towards me.
Except having to receive the parcel the next day there's nothing else I found to be good about customer service or giving time and attention to us.

Very helpful and understanding operator.