Painful but end result was worth it.
Pros: Relaxed atmosphere. Friendly and (generally) helpful. No sales pressure. Allowed us (family of 4) a test drive unescorted. Cons: Let us down very badly on "collection day". They had a whole week to prep the car and decided it needed an MOT on "Collection Day"(?). We were accomodatin and went for lunch for an hour. On return, the car had a "loose usb port" they needed to fix. I walked out and told them to deliver the car to me on "Collection Day" if they wanted to conclude the deal. We were waiting all day and at 5pm they declined to deliver as "traffic is busy". They delivered the following day with a full tank of fuel by way of apology. But the collection experience was ruined. Car is great though.
Reply from Hippo Leasing