Paula Emery

This was our second visit to Kyoto and it was just as amazing as our first. Again, the food was absolutely gorgeous. This time, I tried the Passion Fruit Lemonade. It was delicious. The Jiggly Cat desert was fun and tasty. We'll definitely be back soon! :)

We visited this amazing restaurant a couple of weeks ago and the food, service and surroundings were all excellent. The staff are friendly and helpful and the restaurant is clean and spacious. We're visiting again on Saturday. Can't wait! 💙

Items totalling more than £80 not received. No reply to emails asking for refund. Customer care team seem non existent. Had to get a refund via PayPal. I recommend this for anyone who paid using PayPal - I got my refund notification a few hours after reporting Jolliman via the PP resolution service. It says I'll get my refund within 5 days. We'll see.

Update:
Thank you for your reply, Jodie. I have received my prompt refund yes, AFTER contacting PayPal.Thank you for that. However, im referring to the lack of customer care/service during the 20 days prior to that. I had no response to the email I sent to the customer care team asking for the order to be cancelled after you failed to deliver on time. I no longer needed the items for my son in law as I had to buy similar items again from elsewhere to make sure he had them for starting
his new job. The first I received from jolliman after placing my next day delivery order (i paid 7.99 extra for this) was 7 days later, which told me my order was delayed and that I would receive a notification of dispatch within 5 days. This was after I told you I no longer wanted the items. 10 days later, neither the notifucation nor the items appeared, which is why I took the issue to PayPal. THAT'S the problem here. I stand by my original post and won't be attempting to order from you again. Your response to my review was rude. Maybe you should look into customer care emails.

Good value, great service.