CU

Customer

United Kingdom

Reviews

Review of Teddypassports

Rated 5 out of 5 stars

Fantastic service!

The ease of ordering and speed of service was incredible. I ordered Sunday and by Monday lunchtime it was in the post to me and delivered Tuesday! Dave was great at communicating and super helpful thank you!

January 27, 2025

Reply from Teddypassports

Thank you so so so much. I always try to make the passports as quickly as I can, so Im really pleased it got to you fast, and that you were so happy with the passport!!

I cant thank you enough for the fantastic comments and the 5 stars. It really means so much.

Safe travels, and thank you!

Review of CeX/WeBuy - United Kingdom

Rated 3 out of 5 stars

Good product poor delivery service

The ordering of my product online was easy and straightforward but the tracking and delivery of my order was far from it!
The dispatch note was emailed on the Sunday saying the item would be collected Monday. No tracking Monday. No tracking Tuesday. No tracking Wednesday. Tracking available Thursday for delivery Thursday. Wasn't amused. Phoned the courier company multiple times and the final time they said the number was too long to be one of their items - but it turned out it was! Will avoid buying on CEX online again because of this!

December 13, 2016
Unprompted review

Reply from CeX/WeBuy - United Kingdom

Hi,

Thank you for posting your review.

I understand your concerns regarding the tracking details being unavailable. I see the order delivered to you on 8 December, 2016.

I have passed on your feedback to the relevant team. I have requested them to pass the information to the carrier. We need to ensure, our customers are aware where their packages are during the transit stage.

I would like to assure you, these problems will be fixed. You may contact me by visiting the below link.

https://uk.webuy.com/support/

Do write to me in case you require more details.

Regards,
Mervin