Good product poor delivery service
The ordering of my product online was easy and straightforward but the tracking and delivery of my order was far from it!
The dispatch note was emailed on the Sunday saying the item would be collected Monday. No tracking Monday. No tracking Tuesday. No tracking Wednesday. Tracking available Thursday for delivery Thursday. Wasn't amused. Phoned the courier company multiple times and the final time they said the number was too long to be one of their items - but it turned out it was! Will avoid buying on CEX online again because of this!
Reply from CeX/WeBuy - United Kingdom
Hi,
Thank you for posting your review.
I understand your concerns regarding the tracking details being unavailable. I see the order delivered to you on 8 December, 2016.
I have passed on your feedback to the relevant team. I have requested them to pass the information to the carrier. We need to ensure, our customers are aware where their packages are during the transit stage.
I would like to assure you, these problems will be fixed. You may contact me by visiting the below link.
https://uk.webuy.com/support/
Do write to me in case you require more details.
Regards,
Mervin