john owers

Hi there, 

Many thanks for your review. We are sorry to hear that your Motorway experience did not meet the high standards we strive to uphold. 

We greatly appreciate your feedback. 

We are sorry to hear that you were misinformed by your purchasing dealer. As per our direct correspondence with you, this has been fed back to the relevant teams to help ensure such instances do not recur. 

Although it’s disappointing that your experience didn’t reflect the service we strive to provide, your feedback is valued and will help us improve. We wish you all the best moving forward.

Kind regards,

George
Motorway Escalations Team

Good Morning John,

We regret to hear about the condition of your recliners and your experience. We're sorry that you feel the quality is poor.

Looking into your account I can see that you have been supplied details for the ombudsman so if you are looking to further your complaint you would need to proceed down that avenue.

Many thanks,
Josh - ScS Social Media Team

Good morning John

Thank you for your most recent Trustpilot review

I am sorry to hear that you are dissatisfied with this item, and it was not what you expected.

Victorian Plumbing value all feedback as this helps us improve our customer service.

I will make sure that your comments are passed to the relevant team to highlight the points raised in your review.

Liam@VP

Hi John,

Thank you for your recent order and for taking the time to write us a review 👏

I'm glad we were able to sort out the problem for you quickly, and we look forward to serving you again in the future!

With best regards,
Anthony Taylor
SPINCARE Founder & Record Collector 💿