This company is a Joke
This company is a Joke, had two parcels in a few weeks of each other both with issues, the first one was stated as in stock but it wasn't, after 4 days of no confirmation of dispatch I called and they said the item was not in stock, yet they took my money, I was so frustrated that I asked for a refund, which they gave. The second item, as of the 3rd of July I'm still waiting called up on 11th, they told me of issues with UPS so now DPD are dealing with it now but they have no tracking information, so neither the sender nor me the receiver have a clue where or when this parcel will arrive, I told them this is totally unacceptable and how do they expect me to know when this parcel will arrive, they said it should be with me by end of the week, I said how are you using a courier that can not give them any tracking information is said DPD will send me one but I'm still waiting. They are a Joke of a company I will close my account and deal with companies like Thomann, Gear4music, and Studio Care, instead, Bax prices are good but would rather pay a little more and get decent level of customer service!!
July 11, 2023
Unprompted review