Shaun Y

Was supposed to be delivered the day or night before. Was next on the list to be delivered around 19:08, but no one turned up. No telephone call to let me know what was happening. The next day, 6:07, a voicemail to saying they are arriving within the next 15 mins! Luckily I had not left home for work, and arrived around 7:35. Nice delivery guy. One said he was on the original delivery the day before, said he had 40 deliveries, 7 installations, but usually they only get 2 or 3 installations, so was running very late and was knackered. Very friendly. Feel sorry for the delivery crew, but I would have expected a courtesy call to say they wasn’t coming that day, that became that night, rather than me waiting a whole day and night! Was told it should be customer service calling me but they clock off at 6pm! Not the service I expect for a customer who purchased from Harrods for a premium brand like Miele!

Had the crew arrived on the correct day, and communicated properly, I don’t think I could fault them and the rating would be the opposite side of the scale.

Service was good, but can be greatly improved, example a working live tracking app. The inly update was that that the crew is out for delivery. Doesn’t tell me who the crew is, what position is my delivery, what delivery number are they making at the moment, and also ring approx 30 mins before delivery/collection as per company procedures and not ring like an hour or so before.
Delivery crew friendly.
Online chat is awful, no one responds, was there waiting for over an hour. Ringing up customer service, over 25 mins wait. Once you do get through, staff are friendly and try to help. But again, the tracking is the major let down. Didn’t use to be like this

Great customer service received from Corie and Varni @ Miele.
Corie provided an honest opinion in assisting me decide which washing machine to purchase.
After the initial purchase, I wanted to use some gift cards, and Varni took ownership and looked into and liaised with the management team to get this resolved.
Varni took full ownership and updated me of the progress which involved a few internal depts and almost a week to resolve. She even stayed after her shift had finished to ring me to see if I had heard anything, going above and beyond the call of duty.
Very impressed with the service provided. Amazing service!

Didn’t taste as one would have expected especially having tasted the pistachio chocolate bars.
Would not buy again

Amazing service received from MiniCabRide.
Followed my instructions as to when to pick up, and the driver Mohamed was very helpful and pleasant to deal with.
This must have been the quickest and smoothest journey back from LHR I’ve had.
The MPV requested was enough space to accommodate all passengers and all the luggage without being squashed up.
The option of paying online or with the driver is great, and MiniCabRide kept in touch with me all the way until we was picked up.
Would seriously recommend them, very professional and I will definitely use them again. They will be my first choice

It was so easy to set up a profile and then very easy to select and open up the product. Each product, you select, you can input how much you want to deposit and in turn predicts how much interest you will received.

Very easy to redeem, but the issue I had is that, the redemption page is down at certain times, therefore, unable to redeem.
The internet is 24/7 therefore one would think that one can redeem 24/7, but that’s not the case, which can be frustrating and annoying, especially if you want to shop on the web during those times.
When it does work, the gift card codes do arrive within 20 mins or so of redeeming.

Awful!! Been holding for a customer service adviser for over 90 mins!
Looks like no one is working in this company.
Don’t even tell you how far you are in the queue, so you don’t know if you progressing.
Gave up in the end.
There are no agents on the web chat
Sent email a few days ago, and guess what, no response!
Tried every way to contact them, but it’s impossible.
Never dealt with a company with such awful customer service
How this company is still in business is beyond me!

40mins outside the 2 hour delivery slot. Got courtesy call to say they were 30mins away, turned out to be just over an hour.
No issues with the drop off
Would have given higher score if delivered within the delivery window.
Previous crews have arrived within the time slots, and more accurate timings.

I would have given 5*, but the goods were delivered 25 mins outside of the 2 hour allocated delivery window.
Other than that, there was only one person that delivered, think it was Raj, rather than the 2 men crew specified but that’s not an issue. No damage to the outside packaging of the goods

Delivery window 12:45-14:45, and it arrived at 14:40, just inside the 2 hour window.
Received courtesy call approx 20 mins before delivery.
Delivery crew were friendly, helpful and professional.
Took away old oven and delivered new one.

Best cashback site that pays good commission and you actually do get paid, unlike the competitor, Q, pays poor commission and doesn’t track either!

Supposed to be delivered 2 days ago.
Didn’t even deliver to the door but left with concierge which was not the instruction.
Chased call center two days in a row, got told the depot would call. Nothing! Disgraceful service

Excellent service, order processed without any issues and delivery was like 2 days max, tracked with Royal Mail too!

Delivered to wrong apartment with no door number

I was on the 1p deal, and today, I couldn’t make any calls, and got message saying that I have used up all my credits.
The plan is unlimited text and calls, and 12GB data for 6 months and I only activated the sim 3 weeks and 2 days.
I dealt with someone called Sudh on the web chat. Told me that the deal ended and apparently I had auto top up switched off, but I had not changed any settings on my account. Long story short, sorted it straight away without any issues. Amazing customer service. I didn’t get the persons full name

Issues with delivery due to End clothing updating their internal system.
Delivery taking around a week to be delivered
Otherwise, previous orders prior to 11/08/22 have been great

Quick payout, but the most important part is that the cash back rates are higher than the competitor, when you have a query, staff are polite and not rude or arrogant.
But cash back tracks and pays out, compared to the other competitor

Everything that was ordered was delivered.
Reason for not 5*, is because one of the freebies, the washable face covering was missing