barns

Great service, always helpful, in my experience, how it should be done. Many thanks

Woefully poor. Call service staff barely speak English, repeatedly ask the same questions and give responses to your questions that are nonsensical to the questions. If you have anything outside of the norm (I'm a landlord with a block of 30 apartments, and multiple other properties with Virgin) they are just hopeless. I've never understood why people would use them as opposed to SKY and Fiber unless you are a standard household that desperately needs their top speed and have no other options open to you.

I would think very, very hard before going to them.

Well the sheer quantum of woeful reviews on this site should tell you something. This company is truly woeful. How hard can it be, in 2016, to have an effective IT system, to do things like text a customer to confirm a delivery window, to allow effective tracking (rather than at best, questionable data), to have a workforce who don't trash your items and actually bother to attempt to deliver (the number of times there is someone at the property and yet a delivery is claimed - despite no calling card...) - basically, do any of the things one might design a delivery service, if you were thinking about how to run one.

I use all kinds of delivery services. These are the only ones I have trouble with. Woeful. Multiple no shows. Multiple times where they claim a delivery attempt (despite there being 24/7 concierge in my building) and no calling cards. Multiple times where item has arrived with significant damage. Woefully slow. No emails/texts/anything to give you any idea of a delivery date, time window. Customer service - completely un-contactable.

The directors of this business should be ashamed. It is a woeful company.