Very unsatisfied!
EDIT 2 (in reply to Rehabilitaweb's reaction below):
How am I to know that you do not answer calls from outside Spain? It is not on your site, although a phonenumber is mentioned when setting your site to any other language than Spanish.
It is also not mentioned automatically when you are called by a customer. And the phone ìs answered, but just in Spanish. No one to tell me in English that you don't help customers by phone from abroad there as well. Everything that is mentioned is not understandable for international buyers. And when I call back the agent just disconnects. How friendly is that, leaving the customer unknown of why the phone won't be answered?
I did receive the notification that delivery was delayed, but only after several mails, contact forms (which take days to get answered) and a review. If resonse takes this long, it is very understandable that customers start calling by phone when they can't find nowhere that that is not possible.
Even now, you site says that this product can be delivered withing 3-5 working days althpugh already last week you knew that this product can't be delivered that fast.
I won't cancel the order and wait for end November. I just wished you had informed me a bit better, and faster.
EDIT 1: After this review, finally got an email that delivery is postponed for another month...
I am getting quite angry this company by now.
I have sent several inquiries though their contact form by now, which are not answered.
When I call them, I get someone on the phone who only speaks Spanish and no English at all. When I ask for someone who does speak English, I get another Spanish answer and are not transferred to another agent. She even hangs up on me!
You sell internationally! Why is there no one who speaks English??? When I call back, the phone is always disconnected. You don't even want to speak to me anymore?
I need more information about when my order is being sent. It is still their website as "in stock", which clearly isn't. Only one response that it is being ordered at their supplier, but no estimate delivery whatsoever...
Reply from Rehabilitaweb
Good morning, you placed the order on October 18 and you should indeed receive your product tomorrow, October 26, that is, 6 working days.
Today in the morning, October 25, we have received your call and as we have indicated by phone, you must send us an email since we do not answer calls from outside of Spain.
Also this morning, October 25, we have sent you an email informing you that unfortunately the supplier BTICINO has extended the reception period.
We have also let you know that if you wish, you have the right to cancel the order, we give this option to all our customers when for reasons beyond our control we cannot meet the delivery deadline.
We are waiting for your answer
