Keytek® Locksmiths Reviews 5,959

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the friendliness, helpfulness, and efficiency of the staff. Consumers appreciate the prompt response times and the professionalism demonstrated by the locksmiths, who clearly explain the work required and complete it to a high standard. People also value the clear communication and the fact that the locksmiths arrive on time, keeping them informed throughout the process. While opinions on pricing are mixed, with some considering it reasonable and others finding it a bit high, the overall sentiment remains positive. The ability to book appointments easily and the same-day service are also frequently mentioned as benefits. Consumers express confidence in the workmanship and are happy to recommend the company to others for their security needs.

Based on these reviews

Rated 5 out of 5 stars
Invited

Locksmith turned up a little earlier than expected, got straight on with the task and successfully fixed the problematic door lock. Left everything neat and tidy and even adjusted the door hinges to m... See more

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Rated 5 out of 5 stars
Invited

Rob the locksmith who sorted the problem with our front door was great. Did a great job, attended quickly (less than 2 hours from my first call) and worked quickly and tidily. Needed new parts so had... See more

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Rated 5 out of 5 stars
Invited

Excellent service! We used this company on recommendation from my parents who used them a few weeks before. The locksmith was very good, experienced and polite. He found the fault and rectified it qu... See more

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Rated 5 out of 5 stars
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The whole experience from start to finish was exceptionally professional and friendly! The locksmith clearly knew his business and delivered an outstanding service. Also, he informed me of valuable ti... See more

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Rated 5 out of 5 stars
Invited

Appointment followed by prompt arrival of locksmith. He found the problem and a new part was ordered. Unfortunately when the part arrived they were unable to fit new one till Friday as their van was i... See more

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Rated 5 out of 5 stars
Invited

Highly recommend. The service was so quick and easy to book. The booking team on the phone were lovely and answered all my questions. I got called to let me know they were on their way about 10-15mins... See more

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Rated 5 out of 5 stars
Invited

Service was very prompt, arrived and acted in a friendly manner, very respectful of the property. Explained the work that needed to be done, and the cause of the original issue. Arrived early and... See more

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Rated 5 out of 5 stars
Invited

Great service. Called early morning and the joiner was there at the time I requested and had the job done in no time. I’d lost my front door key and lock had to be replaced. Bit pricey but they are re... See more

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Rated 5 out of 5 stars
Invited

Top class service my repairs to my upvc door. Promptly done as well. Well spoken, friendly and highly knowledgeable technician who came to sort everything out with a minimum of fuss. Highly recommende... See more

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Rated 5 out of 5 stars
Invited

The work done by locksmith MH was excellent. He showed such care and attention to detail. He fitted top quality products and ensured that we were happy with the work. We have full confidence in his wo... See more

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Rated 5 out of 5 stars
Invited

Initial response from sales staff over the telephone was very helpful I have not yet received my key because it was only ordered within the last few days

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Rated 5 out of 5 stars
Invited

Well they came and done what he could, but unfortunately they haven’t got the part on the van and would have to be sent for and then they will come back and fix it

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Rated 5 out of 5 stars
Invited

We locked ourselves out of our house as we were going on holiday. We contacted Keytek Locksmiths to arrange for someone to unlock the door on our return. This was done quickly and efficiently.

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Rated 5 out of 5 stars
Invited

Very fast response (within the hour), knew exactly what to do, fixed a very complex lock with a jammed key and then adjusted the door to ensure an excellent fit for the latches. Would definitely recom... See more

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Rated 5 out of 5 stars
Invited

Adrian was a great service provider, knowledgeable, helpful, positive, cheerful, on time and efficient. Quite literally couldn't have asked for more!! Whatever great service awards KeyTek provides he... See more

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Rated 4 out of 5 stars
Invited

Very efficient booking for visit the same morning. The locksmith was on time, very pleasant and kept us in the picture as to what he was doing. He left a perfectly working door and assured that Keytek... See more

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Rated 5 out of 5 stars
Invited

My front door lock had seized up completely so I called Keytek. Steve arrived exactly when he said he would and managed to unlock it then went on to repair it and ensure that all was in order and... See more

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Rated 4 out of 5 stars
Invited

I thought it was a wee bit pricey at £114 for a 10 minute visit but you pay for expertise. Resolved our window lock situation by actually breaking the lock but making the handle still workable afterw... See more

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Rated 5 out of 5 stars
Invited

After phoning had a call back almost straightaway. Arranged an appointment in a few hours time. Locksmith turned up promptly, provided and fitted new lock. Professional, helpful and friendly. Job don... See more

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Rated 5 out of 5 stars

The locksmith turned up within two hours of my telephoning about the need for a replacement mortise lock after the original key was lost. Retro- fitting required a lot of chiselling to make the new... See more

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Rated 5 out of 5 stars
Invited

Extremely professional and were able to assist me with a new lock within an hour of my phonecall requesting their assistance. I got a call from the locksmith when he was ten minutes away . My... See more

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Rated 4 out of 5 stars
Invited

Keytek's operative turned up within a couple of hours of my initial phone call. Although the PVC door provided a lot of resistance, the defective part was removed and the door was put back together in... See more

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Rated 5 out of 5 stars
Invited

I booked KeyTec through Checkatrade and it was great to talk to the office, discuss my security requirements and a locksmith was booked the same day. Leroy arrived and did a great job replacing front... See more

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Rated 5 out of 5 stars
Invited

Responded within minutes of my CheckaTrade request. Agreed a price and date for the work. Their representative turned up at the agreed time (after a call advising he would be there in ten minutes, wh... See more

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Rated 5 out of 5 stars
Invited

very nice worker ,new what to do ,did the job cleaned up after him, it would be nice if all workers were like him.

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Rated 5 out of 5 stars
Invited

Great service, the locksmith came and was very friendly, helpful and efficient. He listened to my requirements and then explained the job he was going to do clearly. He was very efficient and the enti... See more

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Rated 5 out of 5 stars
Invited

Two thumb turn latches fitted; new front door handle; security chain fitted; adjusted upvc door so it closed properly. All done quickly and professionally.

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Rated 5 out of 5 stars
Invited

Very prompt I didn’t need to wait too long. Adrian was very professional and I was back in within seconds. Would highly recommend

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Rated 5 out of 5 stars
Invited

fast response, clear information. short wait time. friendly helpful expert staff. high level of workmanship and customer service. delighted and would unreservedly recommend.

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Rated 5 out of 5 stars
Invited

A very experienced locksmith. Very pleasant and explained everything about key lock. Would recommend him.

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Rated 4 out of 5 stars
Invited

Got my door open, but unfortunately not able to do a permanent fix, as needs to order part, but at least I can secure door again

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Rated 5 out of 5 stars
Invited

The locksmith arrived very quickly xxx he was very well mannered and replaced the lock as required.i would recommend your company without hesitation.the charge was as expected and well worth it.

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Rated 5 out of 5 stars
Invited

They arrived quickly and kept me informed of their arrival time throughout. The locksmith was polite and explained the situation clearly and resolved the problem quickly.

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Rated 4 out of 5 stars
Invited

While the actual key programming was excellent, I think the charge was unfair. Charging £240 for one key for which I had already provided the casing.

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Rated 5 out of 5 stars
Invited

Service was excellent,Julien explained everything that was needed to carry out the repair,he was very clean and tidy,and did an excellent job.Thank You.

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Rated 5 out of 5 stars

Brilliant service, Jimmy was superb, did everything they promised, great result that could have been such a problem, excellent prices, happy to recommend.

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Rated 5 out of 5 stars
Invited

Excellent Service - very quick, call made at 9.30, locksmith arrived and all fixed by 10.45.

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Rated 4 out of 5 stars
Invited

We had a very speedy response and got our problem fixed well within the hour of phoning. A very friendly and proficient locksmith did the job.

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Rated 5 out of 5 stars
Invited

Prompt response to initial query. Came on time. Explained what the issue was and how it could be fixed. Did not leave until he was sure the lock was working well. Polite, friendly and helpful.

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Rated 5 out of 5 stars
Invited

The “ Handle -Up “ type of door lock on my double-glazed rear door is now working as well as when it was first installed,forty -odd years ago,thanks to your Keytek technician. A job well done. Than... See more

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Rated 5 out of 5 stars
Invited

From first contact to job done it was a fantastic and professional service. Thank you

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Rated 5 out of 5 stars
Invited

Really speedy and friendly service.we would certainly recommend him to all friends and family.

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Rated 5 out of 5 stars
Invited

A very helpful company highly recommend them they saved me a lot of money and was very efficient

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Rated 5 out of 5 stars
Invited

Fast to respond, turned up same day to change my locks, friendly and helpful service. Thanks!

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Rated 5 out of 5 stars
Invited

Turned on time, told us exactly what they were doing and did not waste any time

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Rated 5 out of 5 stars
Invited

The engineer - Darren Wilkie - was both professional and personable. Two days to job completion, including ordering parts. Excellent.

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Rated 5 out of 5 stars
Invited

Richard was great. Very knowledgeable, able and considerate.

Company replied

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Company details

  1. Locksmith

Written by the company

Keytek® Locksmiths are the largest National Locksmith providing a  Local Emergency Locksmith services across the UK... No matter where you are, we have Local Mobile Locksmith Engineers in your area. When you need to use a Local Emergency Locksmith you want to be confident you are using someone who is credible, trustworthy, and, equally as important, cost-effective. Keytek® Locksmiths has been established since 1997 and provides only the highest levels of customer service, offering local mobile emergency locksmith work as well as pre-booked jobs across the UK.  Whether you are locked out, moving house, office, or simply need to update your security, our local mobile locksmiths will be there to help you.

Keytek® Locksmiths... “Bringing security to your door”.

Written by the company

At Keytek® we pride ourselves on being able to provide the best possible service we can to our customers, feedback is very important to us. If you would like to comment on any area of the service you have received we’d like to hear from you.

12 Months Warranty on all parts fitted!

Have an issue with a part we've fitted? We will come back to rectify it for free!

Have an issue with a part we've fitted? We will come back to rectify it for free!
Every part we fit comes with a 12 month warranty. Give us a call if you are having an issue with a part that we've fitted and if it's still under the warranty we will come out and rectify the issue for you with no charge.

Contact info

Call Us Today!

Need a Local Locksmith, look no further than Keytek Locksmiths!

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

Excellent service

Prompt, efficient service. Jimmy came as planned soon evaluated the issue and solved it. He did not laugh at my attempts to put it right and showed me how to prevent the problem from happening again not cheap but worth it. I will use them again if needed.

October 16, 2025
Rated 3 out of 5 stars
Invited

Not a local service

Wasn’t told that engineer was coming 45 miles. Didn’t arrive within the advised hour as went to the wrong address despite having the right postcode. Engineer efficient when he finally arrived.

October 15, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for taking the time to leave your feedback. We’re really sorry for the delay and the confusion with the address — we completely understand how frustrating that must have been.

We always aim to be with our customers within the advised hour wherever possible, and we’re sorry we fell short on this occasion. We’re really glad to hear that once on site, the locksmith was efficient and able to help. Your feedback is important and will be shared with our team to help improve future service.

Rated 5 out of 5 stars
Invited

Great service

Professional, reliable service. Knowledgeable and friendly engineer, who shared some tips on preventing future problems. Top marks for Adrian, the local representative

October 15, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you so much for your kind words! We’re delighted to hear that Adrian provided such a professional and helpful service. We’ll be sure to pass your feedback on to him. It’s great to know his tips were useful — we really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars
Invited

On time

On time, completed the work promptly

October 15, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for your feedback! We’re so glad to hear the work was completed promptly and on time. We really appreciate you taking the time to share your experience.

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

New lock needed

It was easy to book the work I needed doing. The locksmith arrived on time & changed the lock quickly.
He left no mess & was very polite

October 9, 2025
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Reply from Keytek® Locksmiths

Thank you for your lovely feedback! We’re so pleased to hear the booking process was easy and that your locksmith arrived on time, completed the work efficiently, and left everything tidy. We’ll be sure to share your kind words with the team.

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

Super helpful

Super helpful. Went above and beyond to help us out when the job took a turn for the worse. Will definitely use again if needed

October 15, 2025
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Reply from Keytek® Locksmiths

Thank you so much for your kind words! We’re really pleased to hear our locksmith was able to go above and beyond to help. It means a lot to know you’d choose us again in the future.

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

Fast

Fast, efficient service. Professional and very well priced.

October 15, 2025
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Reply from Keytek® Locksmiths

Thank you for your great feedback! We’re delighted to hear you found our service fast, efficient, and well priced. We really appreciate you taking the time to share your experience.

Kind regards,
Keytek Locksmiths

Rated 2 out of 5 stars

Didn't fix the issue, wanted to charge for a second visit

I had an issue with a sticky lock on my back door. The engineer arrived promptly, adjusted the slave door with a hex key and declared the issue resolved (ten minutes work at most). The lock still appeared sticky to me but the engineer insisted I was locking it wrong (it'd been fine for three years prior).

Over the next two weeks the issue persisted and when I finally had time to ring them again, they said if I wanted him to come back, they'd have to charge me again. I spoke to a manager, he spoke to his manager and the most they'd offer me was £20 off the visit - still nearly £100 incl. VAT.

So, they charged me £116 (once VAT was included) for 20 minutes work, which did nothing to fix the issue and when I called them back they said it was my fault for not calling back sooner.

I won't be using them again - they will only come back to a job if they've fitted parts and they can claim the labour under warrantee, if it's only a adjustments they'll offload blame onto the customer to avoid paying out.

Not great...

Follow-up: Since speaking with KeyTek, I've had a local locksmith in. He quickly identified a worn gearbox and has quoted me around £200 to replace it. For £200 I get two callouts, parts, labour and a warranty, KeyTek will charge you that just for the two call outs, even if the locksmith only spends twenty minutes making a few small adjustments and lubricating the fittings, as he did in my case.

A reminder to be wary of big national outfits: they might have the fancy logos and marketing, but they're not as reliant on customer loyalty or word of mouth to stay in business.

Final update: the local locksmith completed the replacement and the issue is completely resolved. The KeyTek engineer misdiagnosed the issue, failed to fix it, charged me for the trouble and customer service refused to do anything about it. Their comment below shows how little they care.

October 15, 2025
Unprompted review
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for taking the time to share your feedback, and we’re truly sorry to hear that you were left dissatisfied with your experience. Our locksmith attended promptly and carried out adjustments to address the sticking lock issue, and at the time of completion, the lock appeared to be functioning correctly.

We fully appreciate how frustrating it's when a problem persists, and we do take these situations seriously. Our warranty covers parts supplied and fitted by us for twelve months; however, adjustments and labour are not covered under this policy, as external factors such as door alignment, weather changes, or building movement can affect performance after the visit. This is explained in our terms and conditions to ensure transparency.

We did offer a £20 goodwill discount on a return visit, and we’re happy to honour this if you’d like us to return to reassess the issue.

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

Very nice bloke,came on time did the…

Very nice bloke,came on time did the job in good time.

October 6, 2025
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Reply from Keytek® Locksmiths

Good morning,

Thank you for leaving us a 5 star review, we're so pleased we could help and you found our locksmith to be great!

Kind regards,
Keytek Locksmiths

Rated 4 out of 5 stars
Invited

Good quality workmanship

Good quality workmanship; Taking time to listen to the customer's questions.

October 13, 2025
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Reply from Keytek® Locksmiths

Good morning,

Thank you for leaving us a great review, we're so pleased we could help and you found our locksmith to have quality craftmanship and you felt listened to!

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

Excellent and professional service

Excellent and professional service
Door realigned and new lock fitted
Thankyou

October 13, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Good morning,

Thank you for leaving us a wonderful review, we're so pleased we could help and you found our service to be excellent and professional!

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Good morning Mark,

Thank you for leaving us a wonderful review, we're pleased you found we did a good job!

Kind regards,
Keytek Locksmiths

Rated 2 out of 5 stars
Invited

I hope my feedback will help other…

I hope my feedback will help other customers on making informed decisions and the KeyTek to make its service more trustable in the future.
I could have given 1 star but I have to be very honest with myself. Two reasons which made me to put this feedback.
One - Be careful of no call out charge which KeyTek sell to customer. This is not factually truth. As soon as their engineer arrive at your location, they will make you pay £97 plus VAT per hour regardless the repair/fault is fixed or not.
Two - KeyTek tell you on the phone that their engineer will have most parts in their vehicle. They are most likely to fix/repair/change parts on the first visit. There will be very extreme cases the engineer won’t fix the job on the first visit. So, I told them my door is standard double UPBC door and it’s jammed and the key is not opening it. I also inform them this could be faulty key mechanism. The engineer arrives after 6 pm (1810 ish). My mother let him in from the rear door. The engineer uses the sharp metal screw driver and opens the door from inside. I had used that technique previously to open it and the reason I had called specialist is because this was second time. Upon inspection, the engineer finds the gear box is faulty and tells he doesn’t have the right part and it is too late to go and buy the parts to fix it. When I called him on the phone if he could order the parts and come back another day to fix it, the engineer tells me that I must first pay him for this visit, then order parts and he will come back to fix it and there will be separate charge for that. I told him that I am happy to pay him Today’s and next time’s hourly charge when the fault is completely fixed and offer him to pay the deposit for parts to be ordered. The engineer refuses to do that and spoke to the KeyTek hotline operator to discuss the issue. Operator tells me that is the business model they follow and I must pay the cost if I want to proceed with the repair. I tried to convince the operator that I have not received the service yet how can the KeyTek ask for a payment upfront. But the operator adamant that is their business model. I am not sure if you will be happy to pay for a service that you have not received yet. Understand there are some out there they cancel the order but I had offered them to pay the deposit for parts ordered. Two things I would like to highlight here: making customer to pay upfront before the service is delivered and the engineer not having basic parts to fix/repair the door even though my house door is just standard double upvc and it has been in the industry for over 15 years plus. Since I am principally driven person, I made the payment of £116.40 following morning and decided to get someone else to repair my door.
So, if your problem is just a minor repair without needing parts replacement, then KeyTek may be efficient. But if your problem requires parts replacement (which most likely to all of us), then I would not recommend KeyTek as the go to locksmith in terms of both time and cost effectiveness.
Finally, the reason I couldn’t give them 1 star is that both engineer and operator were not rude to me on the phone.

October 8, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Thank you for taking the time to share such detailed feedback — we truly appreciate the opportunity to address your concerns.

We’re sorry to hear that your experience didn’t fully meet expectations. To clarify, we don’t charge a call-out fee, but a labour charge that covers the locksmith’s time and the work carried out during the visit. This is always explained at the time of booking to ensure full transparency.

In your case, our engineer attended promptly and successfully opened the door as requested. The fault was identified as a failed gearbox, which required replacement parts to complete the repair. While our engineers carry a wide range of stock to enable one-visit solutions wherever possible, unfortunately it’s not feasible to carry every single part and sometimes parts do need to be ordered.

We did contact you the following morning to offer a discounted rate on the follow-on works as a goodwill gesture. However, you advised that you were satisfied with the temporary fix and chose not to proceed further at that time, which of course was absolutely fine. 

Our offer to complete the full repair at the discounted rate still stands, and we’d be more than happy to assist if you decide to move forward.

Thank you again for your feedback — it helps us improve and ensure clear expectations for all of our customers.

Kind regards,
Keytek Locksmiths Theale

Rated 5 out of 5 stars
Invited

Very good service.

Rob the locksmith who sorted the problem with our front door was great. Did a great job, attended quickly (less than 2 hours from my first call) and worked quickly and tidily. Needed new parts so had two visits but the office called each time to say he was on his way. Would recommend !

October 10, 2025
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Reply from Keytek® Locksmiths

Dear Customer,

We are so glad that you were happy with the service Rob provided! We will make sure to pass on your comments to him. It's great to hear that you would recommend us!

Kind regards,

Keytek

Rated 5 out of 5 stars
Invited

Quick and efficient

Quick and efficient. Friendly locksmith.

October 9, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Dear Customer,

Thank you for the great review. We are pleased that you were happy with the service!

Kind regards,

Keytek

Rated 5 out of 5 stars
Invited

The engineer

The engineer - Darren Wilkie - was both professional and personable. Two days to job completion, including ordering parts. Excellent.

October 9, 2025
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Reply from Keytek® Locksmiths

Dear Customer,

Thank you for your feedback about our Locksmith Darren, we will be sure to pass on your comments to him!

Kind regards,

Keytek

Rated 5 out of 5 stars
Invited

very nice worker ,new what to do ,did …

very nice worker ,new what to do ,did the job cleaned up after him, it would be nice if all workers were like him.

October 7, 2025
Keytek® Locksmiths logo

Reply from Keytek® Locksmiths

Dear Customer,

We are so glad to hear that you were happy with the service! Thanks for the great review!

Kind regards,

Keytek

Rated 5 out of 5 stars
Invited

Quality Service

Locksmith turned up a little earlier than expected, got straight on with the task and successfully fixed the problematic door lock. Left everything neat and tidy and even adjusted the door hinges to make the door close a little smoother. Very pleased with Keytek Locksmiths.

October 6, 2025
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Reply from Keytek® Locksmiths

Good morning Christopher,

Thank you for leaving us a wonderful review, we're so pleased we could help and you found our locksmith to be timely, tidy and hold great craftmanship!

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

Fast to respond

Fast to respond, turned up same day to change my locks, friendly and helpful service. Thanks!

October 6, 2025
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Reply from Keytek® Locksmiths

Good morning Nicola,

Thank you for leaving us a wonderful review! We're so pleased we could help and you found us fast, friendly and helpful!

Kind regards,
Keytek Locksmiths

Rated 5 out of 5 stars
Invited

Initial response from sales staff over…

Initial response from sales staff over the telephone was very helpful I have not yet received my key because it was only ordered within the last few days

October 2, 2025
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Reply from Keytek® Locksmiths

Good morning Baz,

Thank you for leaving us a great review, we're so pleased we could help and you found our team very helpful!

Kind regards,
Keytek Locksmiths

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