Debi

Hello Debi

We are truly sorry to hear this, we are dedicated to delivering an exceptional product which is why we are so disappointed to see your review.

We understand that our supplements are more expensive than others on the market. However, at TwentyTwo we aim to offer a higher quality product which is grown by us, in our own facility, in the U.K. Our supplements are also 100% natural and organic and will never contain bulkers or fillers, which is often the case with cheaper brands. We appreciate your feedback in relation to this, we are always looking at ways to pass savings down to our customers.

We would love it if you would reach out to our Customer Service team via email at info@mytwentytwo.co.uk so that we can discuss any concerns that you may have.

Thank you again for taking the time to leave us your feedback, we very much hope to hear from you.

Team TwentyTwo 🍄

Hello Debi,
It is important to reiterate that all the products available at SweetCare are 100% original, as we work exclusively with official brands or certified suppliers. The originality of the products and our integrity as a company cannot be questioned.
If you have experienced any issues with the items you ordered, please feel free to contact our customer support team. We will gladly assist you in resolving the matter.

I am sorry to see your review. I will pass the feedback onto the team. If you wish to escalate this further please contact us on complaintsllp@proddowmackay-group.com

First and foremost, we want to express our sincerest apologies for the distress and inconvenience you have experienced. It's clear that your experience with us has not been reflective of the high standards we aim to uphold at ProVen Probiotics. We take full responsibility for the confusion and frustration caused, and it's important to us that we make things right.

We understand the significance of the issues you've raised, particularly concerning the unexpected charges and the communication regarding your order and refund. Upon reviewing your case, we can confirm that full refunds for the two separate payments amounting to over £111 have indeed been processed on our end. Additionally, we have taken steps to ensure that your subscription is cancelled as requested.

We recognise that trust is built on transparency, and we have already provided documented proof to you for both the refund and the cancelled subscription to ensure all your requests have been met.

Customer satisfaction and trust are paramount to us, and it's clear we have work to do to regain yours. We would appreciate the opportunity to discuss this further with you and ensure all your concerns are adequately addressed.

Once again, we are genuinely sorry for the situation that has transpired. Your feedback is invaluable to us as we strive to improve and ensure such issues are prevented in the future. We hope to have the chance to restore your faith in our service and products.

Updated 4th April 2024
Many thanks for contacting us and allowing us to resolve this issue. Wish you well and appreciate your pateince.

Hi Debi,

Thank you for your valuable feedback.,

We apologize for any disappointment or dissatisfaction you experienced with our product or company. Your feedback is incredibly important to us, and we genuinely regret any inconvenience this may have caused.
In response to your request, we have initiated a refund for one jar in accordance with our guarantee policy. Please expect this refund to be processed and reflected in your account within the next 2 to 5 business days.
Once again, we extend our sincerest apologies for any inconvenience you've encountered. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Have a wonderful day!
The Happy Mammoth Team.

Thank you for your feedback Debi.

We deeply apologise for your experience. I can see that the team were as accommodating and understanding as possible during this confusing and rare matter and we're happy to be on hand whenever a concern is raised. I believe the pre-paid returns label did eventually reach you via post, however please don't hesitate to contact us if this is not the case.
We were also happy to send a complimentary item due to the inconvenience of this.

We appreciate your feedback and apologise again for any inconvenience caused.

Hello Debi,

Thank you so much for taking the time to share your comments with us.

We are sorry to hear about your experience, this is not what we would expect from Sweaty Betty.

We truly appreciate your feedback and have contacted you directly to discuss and resolve the matter.

Please do let us know if we can help further.

Kind Regards,
Natasha
Customer Care Advisor

Hi Debi,

We're sorry to hear you're having issues trying to get a meter reader booked. It's just because the meter reading companies are separate for gas & electricity, but I do want to sincerely apologise for the poor service you have received via email.

I am just going to send you an email now to discuss this further with you.

Thank you for bringing this to my attention.

Best wishes,
Trevor