Rohan

Quite possibly the worst customer service you will ever experience. Long flight from London to Australia, the TV sound did not work. The inflight team had no other seats to offer in the same class and rather than offer a higher class, they refused to move me. So, we didn’t have use of the TV for the entire journey. Upon returning home, I was offered 12,000 Asia Miles compensation, equivalent to approx $60. We paid approx £3,000 for the ticket. On what planet is this fair and the fact there is no recourse, is perhaps the worst part.

Order processing was particularly slow on a couple of occasions which resulted in delayed delivery. This is despite placing the order well in advance. The customer service was also terrible during the period of price increases. I was on hold for more than 4 hours on two occasions and had to give up in the end. Finally, their pricing is not competitive enough versus other providers.

Spoke with Marta about ordering replacement taps which were covered by warranty, and she handled everything swiftly and painlessly. The company deserves credit for supplying replacements, no questions asked. Marta is a credit to the company.

I purchased quite a few items for Xmas and they arrived promptly. The goods were of a high quality and the customer service was fantastic. They called a few days later to check on the purchase I had made. All round a very positive experience. Would highly recommend to anyone.