Good until you need to claim, terrible staffing in London
Good flights and decent planes on Budapest to Copenhagen then London BUT, all suitcases left in Copenhagen including those who flew only Copenhagen to London. I was in BLOC hotel Gatwick, told case arrival will be next morning God willing.
Cheery phone call next day, yes we have the case, go to check in at Gatwick and get your case,
But no one to help, sorry no staff, no you cannot get it.
Had meltdown until kind supervisor called Dipa went to fetch case but damaged beyond repair. Had to run to get coach to Wales. Submitted damaged case claim with photos of 150 sterling case.
Now they tell me I cannot claim, my report was not in 7 day window.
Do not expect full value of case but Air Berlin years ago gave me air vouchers for similar situation.
Crazy thing is due to sports injury I checked case I never check in.
Norwegian should offer goodwill vouchers, just 20 sterling for their terrible stress situation when I needed special assistance and NO ONE WOULD GET ME THE BAG in Gatwick. I will avoid this airline.
June 18, 2025
Unprompted review