Mis-sold and now stuck in a 12 month…
Mis-sold and now stuck in a 12 month contract!
Think very carefully before agreeing to a 12 month contract. During the sales call I was assured that Amazon buy shipping worked through their platform. I was even shown a dummy account and shown the procedure I would use to buy said shipping. I went through the long onboarding process to the day I would go live! Then it happened ERROR label format incorrect. I submitted a support ticket on 31st October. The support team blamed Amazon and told me to contact Amazon MYSELF and investigate the issue MYSELF! They washed their hands of me. After 2 months I pushed hard to get it fixed and was told "we have gone above and beyond to fix this issue." I gave up and went to a competitor. The competitor company fixed the issue in 5 minutes. I then emailed despatch cloud on how to fix the issue (for other customers sakes!) and they IGNORED my emails! Support team are awful to deal with and do not want to resolve any of my issues. The support them failed to act on other issues as well. I am now stuck paying £360 a month for a service I am not using.
Reply from Helm WMS