Hi Kerry.

I hope you are well! 

Thanks for taking the time to give us some feedback. We’re sorry to hear about
your disappointment with making a payment towards delivery and return.

We use premium delivery services to both homes and stores to ensure our great
products arrive safely for our customers. Our return fees are for the same
reasons, so we can track and keep your return safe should this be lost in the
courier network.
If needed, you can find further information on our policies at help.flannels.com
[//help.flannels.com]

We hope this helps explain why you are charged for your delivery to be made and
that this hasn’t deterred you from shopping with us in the future.

Kind Regards
Amber 
Customer Service Advisor