MD

Mr Doughty

United Kingdom

Reviews

Review of Great Western Railway


Rated 1 out of 5 stars

Sorry I had to leave one star here…

Sorry I had to leave one star here there was no lower option, I paid £190 for my wife and myself to travel to and from pershore to London and animals would have been treated better! Never again!! I stood like a sardine in the bit between cars with traveler's like myself from Texas USA, they must have thought they were visiting a third would country..
I will take the car next time as I have that option, what a shame on GWR

August 26, 2025
Unprompted review

Review of Omaze

Review of Breville


Rated 1 out of 5 stars

Remember that name from the distant…

Remember that name from the distant past! great products! not any more! bought a sandwich maker within weeks the plates started delaminating the non stick surface was coming off on all areas sometimes on the food, I contacted and sent pictures but all went cold with no delight or content! a new set of sandwich plates would have done the trick but they need to tell the Chinese who plate them to add a micron or two! not like they used to be big negative

August 18, 2024
Unprompted review

Reply from Breville

We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.

Thank you for the information you provided. We'll reach out shortly to see what we can do to assist.

Review of Zen Internet


Rated 1 out of 5 stars

I have been a customer for eight years…

I have been a customer for eight years now and originally the broadband was acceptable to the degree I run a home internet business from 2016 - 2022 with three employees, since then very sporadic in fact we are buffering now and have been for years! It is the 15th July and I have not had a working telephone line since first reporting on the 5th May, a part was being sent that did not arrive. Although the people you speak to are nice they have not sorted my issues, any of them, so look forward to changing on the 19th probably to another broadband provider that doesn't do what it says on the tin.........
The router was the issue but no one after numerous calls identified this, our wifi is now working as it should a shame you guys could not identify and rectify this for an old long standing customer

July 15, 2024
Unprompted review

Reply from Zen Internet

Good afternoon Mr Doughty,

I am sorry to hear, that you have had an issue with your connection. We have requested more information to help us locate your account so that we can investigate this further for you.

Kind regards,
Katie

Review of Toolstation

Review of Tapnshower


Rated 1 out of 5 stars

Well I place an order on the 14th…

Well I place an order on the 14th November, heard nothing for 2 weeks so contacted tap & shower via email on 26th and had a response on 28th saying the courier should be in touch soon, today is 30th November I think the after service really needs looking at, if I had of known the item will still not be here by now and with a response to a delivery schedule that did not come then I could have made other arrangements, now I have to try and get my installer back before Christmas??

November 14, 2023

Reply from Tapnshower

Hello,

We completely understand your frustration and are truly sorry for the challenges you faced with your order.

Our goal is to provide a smooth and positive experience for every customer, and it's clear we didn't meet that standard this time.

Your feedback is invaluable to us, and we’ll use it to refine our processes and communication.

Thank you for bringing this to our attention; we’re committed to making sure future experiences are much better.

TNS Resolution Team

Review of Plumbworld

Review of Bathroom Mountain


Rated 5 out of 5 stars

Great service

Great service! I have a gravel drive so beware Curb side delivery is Curb side! but no problem with this order 5*

July 7, 2023

Review of Machine Mart Ltd

Review of Vans Today Worcester


Rated 5 out of 5 stars

I had been looking for a good van for while

I had been looking for a good van for while, traveled to see a few, mostly galactic miles and beaten up! however I found a local company with just what I was looking for a decent van with low miles and in a cared for condition and choice.
I would like to say thanks to Simon & Travis for their help! great people to deal with without the usual sales pitch! they took care of everything, service new MOT can belt etc even had my personal reg on the van when I picked it up! thanks guys you went the extra mile thats 5 stars from me*****

June 14, 2023
Unprompted review

Reply from Vans Today Worcester

Hi Andrew. Many thanks for the review and your business. Both myself and the team appreciate it. Thanks Simon at Vans Today

Review of Powertool World

Review of Machine Mart Ltd


Rated 4 out of 5 stars

I ordered a Tiger3000B petrol pressure…

I ordered a Tiger3000B petrol pressure washer on line on the 5th of April, delivered Thursday 13th, I used for a hour and there was a loose item in the pull start area making hell of a noise! now normally I would take a look but been bitten recently with taking apart and guarantee! so rang MM on 17th and had collected on 20th after packaging back up! we are now 3 weeks after collection and two phone calls later and I do not have a pressure washer at all! However the day after writing this review the washer arrived back in full working order so happy with product again, many thanks

April 5, 2023
Unprompted review

Reply from Machine Mart Ltd

Thank you for taking the time to leave a review. I can see we received your machine on the 21st, of which we have had two bank holidays and it is now delivered back to you. We are working around 10-15 working days for repairs.

Review of UPS UK


Rated 1 out of 5 stars

This review will not matter as they…

This review will not matter as they clearly do not view or try to rectify their problems, there are clearly fat cats sat on their asses each day looking at parcels! I trade with a company that dispatches through these people and I receive really bad service! not by the driver but by the company, some times rolled in 5 days late so I try to get sent by Fedex and that arrives on time and works 4 me but they are atrocious at delivery times and have costed me an atrocious delivery rate also due to the lack of delivery! there must be someone at UPS reading these messages or are they all asleep dreaming of parcel delivery? Ummmm

August 2, 2022
Unprompted review

Reply from UPS UK

Hello Mr Doughty, This is not the service we want to provide, and we are sorry this happened. We’d like to address your concerns. Please let us help by contacting us via a Private or Direct Message on one of our social channels: Facebook @UPS.UK or Twitter @UPS_UK. Be sure to include your tracking number. Our team will get back to you shortly.

Review of Omaze

Review of Evri


Rated 1 out of 5 stars

Re-branded probably to loose the old…

Re-branded probably to loose the old reputation but just the same company sent a 90cm x 7kg parcel and have an overcharge of £11 to pay as they say its over 120cm or over 15kg not to be trusted sadly

April 26, 2022
Unprompted review

Reply from Evri

Hello Mr Doughty, we’re sorry to hear about this. We'd really like the opportunity to follow this up, please drop us an email at TrustPilotSupport@evri.com with your 16 digit parcel number and details, so we can look into this for you. Hope you’re having a good day, Sasha

Review of RoughTrax 4x4


Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, I have used twice now and both times have found what I needed at very good prices, good quality was dispatched quickly and received quickly what more can you ask for?

February 22, 2022

Reply from RoughTrax 4x4

Hi Mr Doughty
We try our very best so it was great to read your review.
Glad you received your order quickly and you were happy with both of your orders.
From Julie and the RoughTrax Team

Review of Evesons Fuels


Rated 2 out of 5 stars

Well my experience with the driver made…

Well my experience with the driver made me shudder! this company has delivered to me before without an issue, and have had deliveries of oil since living where I am in the last 5 years without any change to my garden and without issue.
My oil tank is 2 metres from the road, however the hose has to go over a fence and then they delivery guy has to walk 20 metres down the road and back in order to pull the trigger! this guys attitude was alarming, and had it been an older owner occupier it could of put them in an awkward situation! apparently he should be with his lorry not putting hoses over fences, but all the people I know have oil tanks in back gardens or out of the way... that he would have to leave his lorry? awkward man that clearly did not want his job and sorry this reflects on the company

December 3, 2021
Unprompted review

Reply from Evesons Fuels

Hi Mr Doughty,

Thank you for the feedback and I'm very sorry to hear about the issue with your last delivery.

Please could you send your order number or account number through to us at feedback@evesons.co.uk so that we can investigate this?

Thanks,
Emma

Review of DPD UK


Rated 5 out of 5 stars

The best courier by far

The best courier by far! with the app you get a window on delivery and can even arrange delivery to a place of your choice if your not in! I work with couriers all the time every day and DPD are the best!!

December 3, 2021

Review of Fitbit


Rated 1 out of 5 stars

I feel im adding to insult

I feel im adding to insult! I have tried all day to contact FITBIT as their sit is not user friendly to me anyway, I managed to have a live chat that ended well! I would receive an email regarding my faulty item, I did but again the email did not resolve the problem I have, it said I would receive a returns label that 48 hours later has not arrived?? come on.......
For a tech company they really need to up the anti they are not cheap items and if they want to grow they need a better customer services TBF

December 2, 2021
Unprompted review