Disgusting….avoid this company!
Booked a short break on Devon Cliffs through Newmans holidays…
Caravan was on cyprus way, the most filthy, unhealthy accommodation we have ever stayed in! We cut the break short due to the smell and dirty conditions..
Yes it had a seaview, it ends there!
Maintenance brought us sheets to cover the filthy sofa the night we arrived. We had to go out and purchase cleaning products as the fridge and freezer still had food in it and stained, crumbs on the toaster and work tops, oven gloves should have been thrown away. Scatter cushion covered in god knows what stains, filthy mattresses the list goes on!
Our dog was barking to get under the sofa, pulled it out to find a half eaten dog bone, chips, mushrooms, e canister and a full set of human toenail clippings!!!!!
We left the next day… customer service is atrocious..they gave us £25 initially for our cleaning products… because, you know… it’s what you really want to do after a long drive..
but we just couldn’t relax or stay any longer..
We asked for a partial refund, customers services said we were happy to accept the £25 and thought that was the end of it…talking over me was not the route to take. we battled to get a partial refund so after copying heads of department in our emails as we were getting nowhere it was granted.. terrible company, customer services and filthy unhealthy accommodation. Shame you cannot add photos to this review, they have opened a few eyes to the people I’ve shared them with.
June 6, 2022
Unprompted review