Buggy app and customer support is rude
I contacted HelloFresh because I had tried my first week of food and was happy, but I wanted to pause the service for a bit since the food they offered after did not look good.
They did that no problem, even refunded for the order I had not cancelled in time.
My service was paused for a month, but 2 weeks into the pause I decided to cancel my subscription to ensure I did not forget about it, and suddenly get charged.
Yesterday I got charged money even after I had tried to cancel using their HelloFresh application.
And the customer agent I spoke with, speaks over me, and does not allow me to finish explaining what has happened or even ask relevant questions.
In the end, it feels like a yelling contest with one of the most unprofessional customer service agents I have ever spoken with.
He explained I had to know the subscription cancellation only happens once an email is sent from them confirming it, otherwise you are stuck with their service forever.
I asked him to cancel my subscription and also give me some legal information for his department in Germany, and he said he would cancel, and did not and gave no relevant information.
In fact now I am waiting for another call from his "supervisor" that can happen at any moment when they feel it's time to follow up on that promise, no timer frame or anything just whenever they feel like.
And they still have me caught in their subscription scheme, you apparently can first get out of whenever they feel it is okay to send a confirmation email to verify this.
Stay away unless you want to read a guide on how to unsubscribe from this service, and even if you do, that you have only used their web version where they "promise" you will get an email confirming the cancellation, the same way they promised to cancel my subscription.
Honestly, find something better, this company will only get you caught in legal disputes over the validity of a contract, you can only terminate if their buggy application or site allows for it.
March 1, 2023
Unprompted review