Ridiculous company
Ridiculous company - Principals Catering - needs to be closed or new systems and people should be in place.
Overpaid meal days many times on their website for my childrens meals (as their system does not correctly place the school holidays - despite them being listed on their website!) - New terms come, then you receive a letter stating that your in arrears and your child wont receive a meal!
Website is extremely poor, written in the 80's as it doesnt work. Then when you 'bulk buy' it also doesnt work correctly and crashes with 'Heroku Application Error', so you have to start all over again.
Previous orders are removed each term (probably because they take your money and then there is no way of viewing what you had paid for)
On the up side, the actual dinner staff at the school are amazing! (Just a shame what goes on behind)
Save your self commiseration - send your child to school with a packed lunch, it works out better in the long run.
Also, luckily they use PayPal - you are able to raise a dispute based on what you have not received