LV

Lindsay Valentine

United States

Reviews

Review of SiteGround

Review of Diamond Lighthouse

Rated 4 out of 5 stars

Easy and Fair

Selling a diamond is a little bit of a bummer because the retail price of diamonds is so inflated that reselling them is depressing as a consumer. It's hard to see the diamond industries clever supply and demand tactics reflected in your own wallet.

Overlooking that single aspect, doing business with Diamond Lighthouse was a breeze! The process was very simple and straightforward. The only hiccup I encountered was I never received the video of my diamond being appraised, which would have been comforting to watch.

I received 5 or so offers and took the last one. I suspect the offers aren't really from other agencies, but merely a negotiation tactic to get you excited to sell your diamond. Nevertheless, the less than 25% of what I paid retail for the ring didn't shock me and I accepted the offer. Additionally, I was told that a melting fee was "waived" when it was later revealed that the buyer was simply going to purchase the ring as is and not just the diamond. I thought that was a bit dishonest, but I suppose that's to be expected as well.

Moral of the story: selling a diamond sucks, but doing it through Diamond Lighthouse is a pretty easy process. Good luck!

November 24, 2015
Unprompted review

Reply from Diamond Lighthouse

Hi Lindsay,

Thank you for your business and your review. There are a few things that we would like to clarify at this time. One thing that you mentioned was that you were not able to view your evaluation video. Your video is available to view at any time when you are logged in to your personal Diamond Lighthouse account. If you were experiencing difficulty in viewing it, we wish you would have reached out to any of our customer service reps, who would have happily walked you through it and made every effort to rectify the problem.

The main thing that we need to address is when you stated “I suspect the offers aren't really from other agencies.” Our entire business model is based on our open auction platform, where we showcase diamonds that we receive to our network of professional diamond buyers, and they place bids. Our sales team does their very best to ensure that every diamond we receive sells for the highest amount possible. This is because a) we want to make our clients happy and b) we receive a commission from the sale. Our Head of Sales puts a lot of work into urging the buyers to place higher and higher bids!

In regards to the “melting fee”; since we deal strictly with diamonds, as a courtesy to our clients, we take whatever precious metal that accompanies the diamond jewelry that we receive and have it melted down at an outside agency. This service is not free, so we deduct a 25% melting fee from the list price of that metal (as listed on the day that it comes in to our offices). As a special courtesy to you, we waived that fee (paying it ourselves) and included the full price of the metal with your overall payment. We are sorry for any confusion regarding this matter.

Overall, we are quite happy that you found our process smooth, efficient and profitable; yet we are sorry that you came away with the wrong impression about some of the key aspects of our business. As we really strive to have transparency in all facets of our process, we hope to do a better job of communicating all of these features in the future.

Again, thank you for your business; please feel free to speak with one of our reps directly to clarify anything else!