Ed

Terrible Quality stickers

Produced on what seems a cheap inkjet printer and stickers seemed 'powdery' with them fading within a month, simply put these are not vinyl quality stickers but junk.

And expensive.

terrible.
special delivery promise is worthless.
how this company has fallen so far.
now simply cannot trust.
Customer service "experiencing higher volume of delays than normal"... funny how I hear that year in year out.

terrible
chat system awful with just lies spouted
delays at depot for days making you stay in as not to miss them
I avoid them usually but made a mistake this time as I really needed the item from eBay
Never again though

As usual never turned up
average delivery time measured in weeks not days
customer service useless
they never call back after requesting callback
I always avoid Evri now but this time was unavoidable as sender stated RM then sent Evri!

How they stay in business is beyond me as are the ratings shown on this web site for them

UK based Customer service
Very friendly
Short wait times

Absolutely terrible.

NO contact number- absolutely NONE
NO email (not ONE email address)

Only a message box that can literally (incredible as it may seem) take an hour and a half before you actually connect to an agent who knows nothing and just raises a ticket which is never answered.

Stay well away from them as I have been trying to gain access to my legitimate funds for a month and still have runaround.

Have 4 unanswered tickets with some folk telling me it takes MONTHS to reply.

When you start winning you will find you cannot withdraw your funds. Even small amounts!

one hour slot means nothing when they repeatedly never turn up and then outright lie when contacting them

also have left parcels on main street that have gone missing losing me money (150 pounds).. and seem disinterested in investigating.

Now avoid any seller that uses Evri and recommend same to my family and friends

Nine days waiting for parcel

No online chat (has been taken offline)
No way to contact customer services (do they exist?)

Completely misleading information on tracking.

They ask you to contact them and then give you more misleading information or outright lies.

I usually avoid Yodel because of numerous bad experiences but this was slipped through.

Parcelforce 24
Takes 2-3 days usually
A Joke
This is not the first time it has happened and I kind of expect it now.

left parcel outside main apartment block entrance on the main street of a busy street in the pouring rain and then it (obviously) went missing!!!!

absolutely terrible service and I now avoid ANY seller that uses evri

Also don't give a damn when contacting them

Should be investigated by trading standards at the very least

No issues.
Useful to have and the customer service is good.
Helpful to build a credit rating.

Absolutely terrible
Lost second class parcel - tracked delivery
60 minute wait times on calling them and the cut off!

Very reliable company.
Packing is out of this world usually.

Absolutely disgusting.

Put through to an Indian call centre who spent ten minutes refusing to speak about my issue unless I 'upgraded' my plan. I refused but the woman insisted unless I upgraded.

She then just plainly refused to speak until I upgraded my plan as it was 'necessary'.

After 15 minutes I terminated the call - is this policy???

She was also asking my credit card details!!! And yes this was O2!!!

Terrible and possibly illegal.

Not arrived on 48 hour delivery nearly a week later - stuck in delivery depot.

Excuses so far
1. Will arrive between these times ignore the online tracking (obviously never arrived).
2. Depot short staffed (!)
3. Parcel has been "temporarily" lost (and it is a big box!)
4. Numerous promises of call backs - never received any.

Every call yields a new excuse. I am convinced they just make things up.

5 minutes from my house (seen via online tracking).

Then told after it didn't arrive on time "the van had a punctured tyre" and will not be receiving it today.

They treat us as fools.

Lost the parcel.
Not the first time and won't be the last.
Terrible service.

The only company with:

NO contact telephone number
NO contact email
NO chat function (automated)
and
NO way to contact

Parcel 14 days and still not delivered - tracking is all over the place but it never seems to move anywhere.

Absolutely terrible
They have had parcel 11 days on a next day delivery and keep cancelling delivery and then saying it will be next working day. An appalling service.

Gets worse - attempted delivery after 18 days... took photo to prove but never rang my buzzer

The Police should be investigating them

They try hard to be excellent. If they could have a phone contact for customer service would be even better. But email customer services excellent.

Out of around 200 online orders over ten years 85% were reasonable and around 15% were no hassle returns.