Paul

The Word Wheel is a well made product and cramped with useful words! Thank you.

I ordered a fence panel, 2 packs of connectors and a gravel board. Happy with the quality of the products that were delivered although rather disappointed that the gravel board was not delivered. The order confirmation had it on and it should have been. The driver reordered it for me although when it will arrive I don't know. I wanted to get the job done this week.

I spoke with Joey at customer services about renewing my contract as it had recently expired and I was paying more per month. Joey did this efficiently and even got me onto a higher speed package.
Thank you!

The switch was very simple - I was kept informed throughout. All good so far!

Customer service is always brilliant on the odd occasion when I've needed to contact them. Milk is there on the days it should be and in the quantities it should be.

Always delivered without fail. I can add extra things to my regular order. I can mark on when I'm away. Does exactly what it says on the tin.

Happy with everything. The ordering process was simple. The book arrived on time. Reasonable price and like that I'm getting second hand books. The free postage is good.

Good service in the shop. The assistant was attentive and informative. He answered all my questions and was efficient. Many thanks.

We engaged UK MarriageVisa.com for my wife's initial and subsequent visa. If you follow the advice of Philip and his team then I feel you are pretty much guaranteed to succeed in the process, so that's a good reason to use them!

I ordered a couple of band packs. They arrived on time and seem good quality.

I will not use this company again as:

1. pricing system is not transparent. I got quotes from ads on Gumtree which came out at around £195 for my move. The Anyvan quote was £138 so I obviously booked them. 2 days before my move I realised there were 4 more items I had forgotten about (2 lamps, a smallish bureau desk and a trunk) and added them to the list online and the price jumped up out of all proportion to £206 (the £138 was for 44 items (ranging from big to small) so I assumed 4 more would not cost a great deal more. I did a cheeky test and cancelled the 4 items and just added 1 small item and the price jumped £60 for just 1 small item!!
2. bad estimate of timing and lack of communication. The website advertises a dedicated move coordinator so my expectation was of a good level of communication. On my email confirming the booking it advised I would be contacted the day before the move with a time the van would arrive. By 5:30pm the day before no-one had contacted me so I rang the driver and he advised a time slot of between 11am and 1pm. The next day this time slot came and went (no phone cal from anyone) so I called the driver at 1:30 to be advised he was on another job which wouldn’t finish until 3pm. He said he would call then and let me know an arrival time. He did actually call at 2:50pm and said he’d likely be with me at 4pm. 4pm came and went and he finally arrived at 4:45pm. He didn’t call again to advise me that he wouldn’t make 4pm. There was no apology or reason offered for the lateness. As for the dedicated move coordinator I never heard from him or her once.

The driver and his mate were polite and loaded my things carefully so that was good but outweighed by the lack of price transparency and the poor communication and lateness. Once I arrived at the new house I had to clean the bedroom etc and setup my bed so finally got to sleep around 2am instead of the expected 9/10pm. They don’t seem to be bothered that you have a schedule to keep!

If you only have a limited number of items to move and aren’t bothered about time then maybe this company is alright. For a house move where it’s difficult to give an exact number of items initially and there is usually a timescale to keep to as was my experience then definitely don’t use!

I was really impressed to find such a great deal and an ethical company who contributes 10% of the bill to charity. I have had no issues with the service I’ve received - SIM card was sent efficiently, online billing is clear and easy to use. Although I seemed to be charged the first month’s line rental when I applied for the SIM and again when I activated the SIM so I assumed it was some kind of deposit. Have to say the signal isn’t always great and I often have a problem with mobile data - websites failing to load.

I am a landlord who lives abroad and when my new tenants reported some issues the agent advised they had tasked Aspect to sort them out. There were 3 call references raised: 413397, 413376 and 413374.

I don't mind paying over the odds for a great service but paying over the odds for the service I got was unacceptable. I won't go into details here as it would take a lot of words and I don't want to waste any more of my time on this.

I have since employed someone else to finish off some of the work they said they would come back to do and this is what my tenants wrote to tell me about the NEW contractor "...he also seems like a very genuine, knowledgable and helpful guy. The complete opposite to those supplied by Aspect!"

The website says of complaints by email "we will always acknowledge your complaint within the next 5 business days". I wrote to complain on the 18th of October and am still waiting for the acknowledgement (today is the 26th).

Any company that doesn't value it's customers isn't worth bothering with. I will certainly be voting with my feet and will never use them again.