I was really impressed to find such a great deal and an ethical company who contributes 10% of the bill to charity. I have had no issues with the service I’ve received - SIM card was sent efficiently, online billing is clear and easy to use. Although I seemed to be charged the first month’s line rental when I applied for the SIM and again when I activated the SIM so I assumed it was some kind of deposit. Have to say the signal isn’t always great and I often have a problem with mobile data - websites failing to load.