Chichester much improved
My previous review of the ivy Chichester was a true reflection at the time. It didn’t meet the expectations and standards on our wedding day that I’d expected, and had previously experienced at this top end restaurant.
Following my review I received an email, and phone call from the acting assistant manager Tristan. Tristan apologised and offered us a gesture of goodwill, which we accepted. He booked us a table for our first wedding anniversary in this restaurant. What can we say the service was totally wonderful, on arrival we were created with best wishes at reception, and was shown to our table by Harvey. He was very nice, polite and helpful, making us feel very comfortable and relaxed. Hannah and I couldn’t have asked for a better welcome. We then met Elouise our waitress,who was great, very professional and attentive to all of our needs.
Pedro, the restaurant manager introduced himself and thanked us for giving them another chance to change our minds on our poor previous experience.
From being contacted by Tristan with his personal, professional customer service, this time round it was a first class experience. It just goes to show with the right people in place, and working hard to meet the customers expectations, you can turn things around.
So I would now recommend using the Ivy Chichester with the current management structure in place As for my wife Hannah and myself, we will be going back for certain to celebrate special family occasions in the future.
Kindest regards Martin Baxter