PG
Patricia Griffin
United Kingdom
Reviews
Review of DPD UK
Review of Iglu Cruise
IGLU batter you with no reply emails. WHY?
IGLU batter you with no reply emails.
What is the point in asking a question if the IGLU cannot / will not receive a reply.
Weird.
On the whole, apart form booking, communications are poor and if one really really tries and makes contact then answer are unhelpful.
They only stay in business because there are as Lord Cohen said 'stack it high, sell it cheap'.
July 3, 2025
Reply from Iglu Cruise
Thank you for your feedback.
We are truly sorry to hear about your frustrating experience when speaking to our agents. We understand how important clear and responsive communication is, and we deeply apologise for any frustration or inconvenience caused on this occasion.
We understand that a member of the management team has been in touch with you directly to discuss and resolve your concerns. We value your business and are committed to improving our communication channels to ensure a better experience for all our customers.
Thank you for leaving a review, and we hope you have a fantastic holiday.
Kind regards
Customer Experience Team
Review of Great Rail Journeys
Review of Great Rail Journeys
Easy
Easy to book. Good choice of options for our 'cruise'.
Looking forward to travelling with GR again.
January 3, 2025
Review of FutureLearn
An enjoyable learning experience.
An enjoyable learning experience.
Well presented quality material. With Future Learn one can work at one's own pace, going back and forth from section to section with one click.
I did the introduction to Artificial Intelligence (AI) provided by the consulting company Accenture. Amazed how much Yearned in 6 hours learning spread over 3 weeks. I now feel more able to join the AI debate having been taken through both the positives and some negatives. And I got a certificate !
I will take further AI courses on Future Learn as time permits. And maybe study other areas.
Go for it!
October 31, 2024
Review of Great Rail Journeys
Easy booking
August 25, 2024
Review of Clearabee
A competent polite and friendly…
A competent polite and friendly operative.
Carboard cleared in 24 hours
June 5, 2024
Review of Planet Cruise
A complete service
Planet/IGLU provided quality personal attention, heir staff are both knowledgeable and professional
Both companies offer 'wrap around' packages that is often not available directly from the cruise operators.
For example on our Japan cruise they provided high quality pre-departure hotel in Japan and a tour to Mount Fuji plus a ride on a bullet train; then a post cruise hotel with a whale watching boat tour in Vancouver.
May 25, 2023
Review of Dyno-Rod
A double edged sword this one ..... HELP!
A double edged sword this one. We had 2 calls out with Dyno. 1st call great. An engineer named Nick came and fixed our bathroom water flow. Polite, efficient and knows his job. A credit to your company.
2nd call well nobody turned up. This is to quote for shower installation, this is the 3rd/4th/5 th no show. Do not Dyno want the business?
So 6 ****** for Nick ZERO for the shower person.
We would appreciate your customer service contacting us on this.
May 10, 2017
Unprompted review
Reply from Dyno-Rod
Hi Patricia, the first call out you had is the level of service you should expect from us and I promise you we do want your business. I appreciate it's been a few days since you posted but if you need this chasing up please can you email me at talktous@britishgas.co.uk confirming your address/contact number? Thanks, Jim
Review of Iglu Cruise
Good to book with IGLU again
If only all organisations were so responsive. Very efficient.
February 23, 2017
Unprompted review
Review of Performance Direct
Still awaiting policy and certificate!
Jumped thru the hoops, paid the money and got an email to confirm. But where is the paperwork?
October 4, 2016
Unprompted review
Reply from Performance Direct
Hi Patricia
Thank you for taking the time to review your experience with us, the documents including the certificate were emailed at the inception of the policy. A duplicate set have been sent today to the email address we have on file. If these are not received please contact our customer service department.
Regards
Lauryn
Performance Direct
Review of Yourspares
An excellent shopping experience
Clear website
Good price
Speedy delivery
April 15, 2015
Unprompted review