John Chadwick

Shorts arrived three weeks after paying. Not remotely the same style as advertised. Shoddily- made doesnt begin to describe them.
Cheap thin material. Unfinished seams. Very poor fit. Zip which wouldn't last more than a few days. But the best of all: a waist main fastening buttonhole with no opening hole!
Straight into the Sally Army charity bin. At least a poor African might use them for a while.

Daniel and team did a first-class job replacing old glazing units. Very clean and tidy workers. Would recommend most highly.

Replaced a light damaged in post without quibble. Only remote controlled non-PIR outside light I could find on internet.
Remote zapper seems a little flimsy but works fine.
Customer support first class. Many thanks.

Someone said ‘robber barons’. So easy to miss online payment. No billing, no reminder. Just a notice to pay £30.
How many people arrive their destination after a long journey, pour a much-needed drink, relax and forget to pay up immediately?
Must make thousands out of these hapless victims.
Someone who knows what they are about should take them to court. No invoice, no billing, nada. How can they do this?

Most helpful rep on phone - Rooney, I think.
Even called me back a couple of times!
Also has a sense of humour. Most refreshing.
Of course, insurance companies are only as good as their claims procedures. We shall see, or hopefully, maybe not!

Hmm … very interesting, all these negative comments. Cant help but wonder why as every tradesperson coming to us uses them!
Maybe - as with other brands - theres a big difference between professional and DIY models. Stihl also comes to mind. B&D is a good DIY brand; made by DeWalt,,I believe.
Just started with a corded Makita chainsaw after a year’s wasted time with a Hyundai.
Chain tensioning works perfectly as does the adjustable oiling system. Cuts like a knife through butter.
Batteries always a problem whatever brand you use. If you can stay near a power point this is the one to use.
So far I cannot fault it.

Good site. Thanks.

Top rate company. Excellent products, rapid dispatch and personal, expert advice.
Usually buy hog skins (very fine, not coarse like some other cheaper brands) seasonings (Toulouse is authentic) cures #1 and #2 and dried blood.

Your ref
Policy No. 

Well now, where do I begin?
Following an accident, my first call was to BOS claims helpline. It was picked up quite promptly and the questions inevitably needing to be answered took perhaps 45 minutes.
The operator was at all times efficient and clear.
If I have a grouse about the system at this point it is that the next stage of the process -in terms of who was going to contact me and what was to happen - could have been made clearer. Also there was no email to confirm the claim or explain next steps.
I was given a reference number and informed the insurer was West Bay (to be fair, I am only 90% certain this info came from BOS).
An improvement herewould be this last stage. After an accident one is inevitably shaken and perhaps not as mentally engaged as might be otherwise. Therefore written confirmation of the process seems a logical step.
I was however asked to call a second number - the name of which escapes me, your underwriter, perhaps - only to be asked to repeat every single detail that I had given your operator. That this information could not be transferred electronically between you and this company is beyond belief.
Another 45 minute call … I shudder to think what this process would have entailed had I been abroad.
I then received two or three emails from Markerstudy (?) and Zenith. Names not previously mentioned to me. My first thought was that these were spam, or worse.
I then proceeded to try to call these people, only to be given a world tour of call centres, English and phone manner varying from half- competent to indecipherable.
After many more futile calls I eventually spoke to Adam at Markerstudy and he helpfully talked me through the claim and repair process. He also sent me a form to give to my chosen repairer, which was returned to Markerstudy with the quote for the repair work by return.
One week later, I contacted Markerstudy having heard nothing. After explaining to an AI chatbot my details I was transferred to a human being after about 15 minutes They informed me that they had not received the quote. I find this difficult to comprehend.
I forwarded the quote to Markerstudy again at 1430h on 8 July.
Update : MRkerstudy now say they did get the quote. Thus is unacceptable. Surely they can do better?
The whole process is a Kafkaesque nightmare for the customer. Bank of Scotland used to be a respected high street bank. Stick to banking and leave insurance to people who know.
PS Markerstudy now say they DID indeed get the quote from my repairer! Well, well …..

Lopper blade bent and mis-aligned with anvil. Contacted customer service who responded rapidly with the wrong answer!,
Believe it or not, replacement blades are not available.
Then told lifetime guarantee available but blade deemed to be non-original, therefore no guarantee.
I know this blade is original.
Not impressed. Buying another brand next time.

Wow … just made a batch of Toulouse sausage with your complete mix. Added a wee bit of cured backfat and a dash of white wine.
Have to say one of the best bangers I have made!
Next time with a bit of garlic …

Great service … feedback onerous!

The best butchers supply company around. For home fleischmeisters' there is no competition.
Best quality ingredients and kit, excellent advice freely given.
Top marks, bonny lad!
jpc

Top quality stuff, great advice freely given by experts, rapid delivery so why shop anywhere else?
Curing salts, casings, dried blood, knives etc all the best.

Brilliant site for finding hard to get parts. Great service and communication, and no quibbles whatsoever when I returned part that I mistakenly ordered! All in top job.