James Shipman

Like most people based companies the service you get depends on the people that help you.
Blue light needs to seriously think about the renewal process for cards that are expiring, that should happen automatically. For this element I give blue light two out of five and that's generous.
To speed things up my paid the fee and expected to card to arrive and it didn't for that I give blue light one.
However when I've replied to blue light telling them my car did not arrived I had exceptional service from Madison and for that I've given it a five. Overall it's a three and a half rounded up to four the company clearly need to up the game in some areas but they also need to mention that they're staff are recognized.

The click deck product is excellent and it looks like it will stand up to many years of use.
Delivery was accident the price of highly competitive and the finished product looks great.
The only issue we had is there was a little bit of filling required which was could not be managed by cutting down a slat to size so we had to source a rubber filler to complete the job.

We were in when the item was delivered but driver did not knock on the door. We happened to read the email announcing the delivery and retrieved the item from our porch. Item condition was fine and delivery was a day earlier. Seems these modern delivery firms avoid any human interaction so you can't thank the driver and item may be left outside even if you are in. Faceless.

Great service from Sandra at the Stoke on Trent store and Sue at the head office in helping us other our new sofa

Our order was for two composite external doors, one to have a cat flap fitted, a new set of french doors and a door changed into a window. Impressed by the site visit to measure and quote. Lead time longer than we hoped but quality worth the wait. On the day of fitting no-one showed up so we chased early morning and got response that the french doors were damaged. They did arrive later that day to fit the new front and back doors. Returned a few weeks later to do the other job and also sorted a snag we had with one of the composite doors. The fitters did a great job, particularly bricking up part of an old door to form new window opening . Earlier communication by phone not email would have given a 5 star review. 12 months since fitting and we are very happy apart from some trim on architrave coming loose but a bit of adhesive will fix this.

Ordering is easy, price competitive and collection from Castle Donnington depot was excellent.
No idea about how good the item is until installed but so far the experience has been first class.

Great service and easy to deal with. Comms were fantastic. Thank you.

First class service everytime. I've used them for several years and by far and away the best banking experience I've had. It would be nice to have a loyalty bonus or be able to put a lot more in the regular saver account....but I doubt the grass is greener elsewhere.

On time, delivery driver was very polite. Can't fault this.

The website is a little more user friendly for dog owners but still could be better. Also no discount for booking a return trip on same or different route. Club voyage costs can be recouped on a single trip but took a fair bit of playing around on booking to work this out. Phone service better for dog owners looking to book a crossing.

The website is hard to navigate if booking with a dog. Availability of dog kennels/cabins for Spain is not easy to view particularly if you are not fussed about where the ferry is from and dates flexible. You have to search each route and each date. Suggest make this more user friendly. Also for people wanting to go for longer periods in winter it is not possible to book a return ferry for departures in late October as the next years sailings are not bookable.

Parcel left on doorstep, driver did not knock (our dog always barks when someone knocks) and there were 5 adults in the house at time of delivery. No card was left either to indicate delivery. Found item when went to bring the milk in.
Yodel drivers never seem to knock, just dump and run.

Accidently used postal rather than the click and collect service. Big error. Unable to swap until order processed. Order arrived after I'd ran out of medication 8 days later. Had to ring GP for emergency supply to tide me over. Never again. App chat really poor. Took over 5 hours to respond to my query.

Great products at great prices delivered quickly and well packaged

Mary Poppins service, practically perfect in every way!
Great value, excellent communications and rapid delivery.

During lockdown we have had numerous deliveries from a number of companies. It appears only Hermes drivers cannot be bothered to knock or ring the bell. They do however find the time to take a photo of the parcel at our front door. Most of the time someone is in in and therefore it would be nice to know a parcel has been delivered rather than notice an email hours and later have to go and retrieve it before some passerby decides to pinch it

Great being able to get a discount on so many services, thank you for all the cashback over the years.

Website easy to navigate, statements very clear, responsive to changing direct debits when in credit or arrears and simple to submit meter readings. Best of all still cheapest tariff on comparison sites so might buck the trend in valuing customer loyalty.....let's hope so but I plan to check to keep them on their toes

Disappointed by a recent mystery case. I did not expect four whites with rje same grape (cabernet Sauvignon) and no chardonnay.

Ordered 3 grips on 13th May with a promise of 2-3 day delivery. 13 days later still no sign of them. I'd already taken the old grips off my wedges and so now lockdown lifted not been able to use 3 clubs. I hope they improve their courier options.