Irwan Aranya

I know Trustpilot as the best place for good reviews.

I sent an email to Weiss customer service and write that I want to switch a subscription to another service. RJ answered my email and helps me realizing my wish. I am very happy with the help of RJ, very professional

These things have to improved:

1. After doing autoscan we see a daily chart. In this chart we can not see the weekly support and resistance. It should be better to display a daily AND weekly chart plus ABT7.0 should give the option that the user will see signals for stocks above daily and weekly support.

2. One week after purchasing abt lifetime I still get a message that "Trial is almost over". I already purchase a life time version still i get this stupid msg?

I was interested in a supplement which was out of stock in BIOVEA. So i click on the icon to let me know when the supplement becomes available.
On november 23, 2014 i got an email from BIOVEA with the "good news" that the supplement becomes available. I immediately ordered the supplement and have paid it the same day. The next day i got an email from BIOVEA that the supplement is out of stock until mid december 2014.
Something went really wrong in their system because i just got an email that the supplement was available. Is this a kind of trap for customers? They mislead customers. I called them several times to complain and i also sent some emails to them asking where is the supplement.
On december 5, 2014 the customer service told me that they will refund me the cost of the supplement plus they will send me the supplement when this become available.
I give them my bank account number but until now (december 28, 2014) no refund was given and no supplement is sent to me.
I have sent them again several emails but they dont answer me.
I am VERY DISAPPOINTED and just wonder how can i file an official complaint to an EU organization which monitor companies operating in EU.