JA

Jason

United Kingdom

Reviews

Review of ParentShield


Rated 5 out of 5 stars

Amazing Peace Of Mind

Excellent company, very responsive and the system is amazing for keeping track of your child's mobile life. Very reasonable monthly costs does exactly what you need and keeps the babies safe, incredible peace if mind.

September 19, 2025
Unprompted review

Review of Yodel by InPost


Rated 1 out of 5 stars

Terrible Service Even Worse Customer Support

Debenhams furniture order, useless. Item keeps saying out for delivery then never arrives just updates to the next day. Spoke to chat who say every day it will be with you 100% by 9pm tonight, never arrives again. Then the next day the same pre-written scripts copy and pasted from India the whole cycle starts again. The great thing about companies that do this they eventually go out of business so keep up the great work.,

August 5, 2025
Unprompted review

Reply from Yodel by InPost

Hi Jason,

We’re really sorry to hear about your experience with your Debenhams furniture order. Repeated delays and scripted responses are incredibly frustrating, and we understand how disappointing this has been. Thank you for sharing your feedback.

Thank You,  
Team Yodel.

Review of Debenhams


Rated 1 out of 5 stars

Never Even Received My Furniture

Terrible, never even received the item. Constantly stuck with Yodel who keep saying delivery today, never arrives then same the next day then the next. Shame as the brand name used to be good but no longer, RIP Debenhams.

August 5, 2025
Unprompted review

Reply from Debenhams

Hi Jason,

Thank you for taking the time to leave a review of your recent experience. Really sorry to hear about your issues with your recent order.

We do value your feedback, especially when it helps us identify areas for improvement.

I'd kindly advise to contact customer services in regards to this if you haven't already -

https://www.debenhams.com/pages/informational/contact-us

Thank you and take care.

Rob

Review of AIT Home Delivery UK Ltd

Review of Aplates


Rated 5 out of 5 stars

Best Number Plate Company By Far

Very helpful company, they have a telephone number unlike a lot of these online plate companies so you can phone ahead and confirm spacing. They spaced the plates exactly as I wanted. Wouldn't use anyone else, delivered fast, great quality as well.

July 24, 2023
Unprompted review

Reply from Aplates

Hi Jason,

Thank you so much for the glowing review!

We're so pleased you were happy with the service.

We really appreciate your custom.

Kind regards,
Aplates Customer Service

Review of PC Specialist Ltd


Rated 5 out of 5 stars

Excellent service

Excellent service, ordered and had delivered the next day. Everything packed well and super fast system at a great price. Highly recommended.

March 10, 2020
Unprompted review

Review of Yodel by InPost


Rated 1 out of 5 stars

Awful service they would not tell the truth !

Absolute terrible all they seem to do is lie about the delivery, Mine was such a joke their own tracking proved them to be lying. First it said item delivered through post box, then the next day it said cant find property, the the third day it says card left, which of course it wasn't. All their online support do is paste pre-written responses and they got caught out again saying the driver cant find the property again, so I asked how did they leave a card if they can't find the property ? I've done a charge back on my credit card now so hopefully the company using them will change their courier.

June 13, 2019
Unprompted review

Reply from Yodel by InPost

Good Evening Jason, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to us by emailing socialmediaescalations@yodel.gnatta.com with an overview of your concerns. Please don't forget to include your full name, delivery address and tracking ID. We will be more than happy to look into this for you. Kind regards, Sasha

Review of loaded.com

Review of FC-Moto.de


Rated 5 out of 5 stars

Very Good Experience Well Worth The Savings

I order a leather jacket which was nearly twice as expensive in the UK. They kept me informed as to when it would be back in stock from their supplier and sent it via UPS where I simply paid cash on the doorstep, or with a cheque after I inspected the goods. The jacket is in perfect condition, actually better than the ones in the shops , highly recommended.

April 26, 2015
Unprompted review

Review of Trustpilot


Rated 1 out of 5 stars

Pointless Leaving A Negative Review When They Always Get Reported

I left a negative review for a well known mobile company who receives probably around 30 reviews per day. The company Handtec reports every single negative review immediately so they show as pending review and hide the text.

Trust pilot took around 2 weeks to reinstate my review as it was truthful however by this time it was on about page 20 so nobody ever gets to read it. If you check Handtecs page they do it daily, flagging every single negative review and they sit like that for days on end.

You need to change the system so that reviews that have been flagged when approved go to the top of the reviews not on the date it was originally submitted.

March 11, 2015
Unprompted review

Reply from Trustpilot

Hi Jason,

Thanks for your feedback.

I am very sorry of the upset caused by the reporting of your review. Your review was reported to us by the company for proof of purchase. Our Compliance Team then verified the review with your support and placed your review back online. I understand that this can be a frustrating experience but I hope you understand that the guidelines we have in place are designed in order to ensure that both our users, and the businesses being reviewed, can benefit from Trustpilot.

Trustpilot is an open platform where everyone can read and write reviews about the companies they buy from, we need to work to ensure the genuine nature of the reviews published. To help with this we provide an option for reviews to be reported/notified to us if a user or company has concerns about the genuine nature of the review. We do state that reviews can only be reported to us for this reason within 12 month of their publication. You can see who, when and why a review has been reported on the relevant company profile page.

We keep reviews in date order on a companies page. We feel it is most useful for our users to be able to see the most recent reviews first. If a review is e.g. 2 years old and then is reported, it is not as relevant as the companies recent reviews, so we don't think it should be placed back as the most recent review following our investigation. This way we also ensure that users with a recent review have their experiences posted in a chronological manner.

I would also like to highlight, as previously stated by my colleague; Making sure the reported reviews still count towards the TrustScore is a way we make sure they still reflect the overall picture to our community. So if a user sees all the recent reviews on the first page are positive, but the TrustScore is only e.g. 6/10, this may be a flag to the user to look at some more reviews to get the overall picture.

Should you still have concerns related to our guidelines you are always welcome to email us at support@trustpilot.com

Best regards,
Robert
Trustpilot

Review of Handtec


Rated 1 out of 5 stars

Spent over £720 On Two Nokia Lumia Phones Had To Refuse Delivery

I placed an order on Saturday 20th December for two Nokia Lumia 930 phones as Christmas presents. First thing Monday morning I telephoned to ask that the order was received and being dealt with. I purchased next day before 12pm delivery and was assured on Monday morning that they would be with me and had been shipped that morning. Forward to Tuesday morning and I still had no tracking information, around 8am I spoke to someone on live chat who said they would provide the tracking info within 1.5 hours. 2 hours later nothing received so I telephoned and asked to be told they would send through in 30 mins. An hour later still nothing so I go onto online chat again and this time I'm told the delivery won't be until Wednseday now even though everyone told me it would be Tuesday before 12pm.

I telephone again and after a lengthy wait told it will again be with me Tuesday by 12pm guaranteed. Forward to 12:10 no telephones, no tracking numbers and no information sent from the company. I phone again for the final time and ask why it was not here and I'm then given a tracking number saying its due for delivery this afternoon, so I waited in all morning for nothing, I have to leave at 1pm for work and now I won't be able to have the phones for Christmas. Handtec advised to leave a note on the door refusing delivery and I would get a refund in the New Year.

I have used Handtec twice now and every time we have had an issue, I will not be using them again. As far as Customer Service goes I had a terrible experience, we felt like they tell you what you want to hear so you place the order, then after the order is placed problems start and they just fob you off with excuses..

December 23, 2014
Unprompted review

Review of Ufcstore


Rated 1 out of 5 stars

Terrible Experience Never Received Any Goods

I ordered goods from ufcstore.eu on December 1st for Christmas. Forward 19 days later and no goods have been received, I have had to do a chargeback via Visa which is a very long winded process sending in all evidence etc. I emailed their customer service 5 times over the last 3 weeks and received no replies at all apst from an automated you will hear back in 24 hours response. I even took to posting on their Facebook page where they keep advertising their store and nobody replies there either. Would never use them again terrible experience and I will be reporting them to trading standards also.

December 19, 2014
Unprompted review