Total scam.Beware.
Total scam.
No after sales service at all after I signed up when it was Scoot not Web.com -never told the difference ....& have been paying GBP42.00 incl VAT a month ever since for....nothing!
When I tried to complain or change website I was directed to USA where operators were half asleep & useless.
Took my money for 5yrs & I wondered stupidly why my enquiries were non-existent -finally 2 months ago I got an analysis website report from Yell.com out of the blue.This told me my website was useless basically even bringing up wrong tel no when Googling it.
So sent report to Customer Services complaining & asking for compensation-got the usual fob off.
Reply from Web.com UK
Dear Nigel,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations this time, and for any confusion between services that were rendered by our US office. It was an uncommon instance and we’ll do better.
I am aware that our support team have since worked on making these necessary updates in order to rectify the situation as quickly as we are able.
Please feel free to contact our support team on 0800 170 1000 with any further comments, concerns, or suggestions you wish to share. We would love to make things right.
Kindest Regards,
The Team @ Web.com UK
