United Kingdom
Review of Vitality
After a very long hold, I was able to speak with a very helpful person who resolved my issue promptly.
Reply from Vitality
Hello,
We appreciate your feedback and are happy to hear that your issue was resolved promptly. We are sorry about the long hold time you experienced.
Kind Regards,
Sophie
Review of Reliant
Reply from Reliant
Good afternoon
Thank you for taking the time to leave a review.
We are happy that you are pleased with your new Dishwasher as well as the level of service provided.
We look forward to assisting with future purchases
Kind Regards
Reliant
Review of SGK Distribution Ltd
Delivery itself was prompt but no offer to take the packaging away which I thought was part of the service
Reply from SGK Distribution Ltd
Dear R Sutherwood,
Thank you for sharing your positive feedback with us.
Customer satisfaction is our core focus at SGK to provide a Service level above the normal standards.
Many Thanks,
SGK TEAM
Review of FHR Airport Services
Parking was one of the cheapest online and excellent customer service (needed them to rectify a mistake I made with the booking).
Review of Zin & Co Watches
This was a big purchase for me and I dithered a lot! Brian was so helpful and patient. When I finally made a decision, the watch was sent very quickly and I’m so happy with my purchase - it was exactly as described.
Review of Admiral Insurance
Review of ActiveQuote Ltd
Lizzy was very helpful friendly and knowledgeable. She helped me secure a renewal price that was cheaper than last year (despite a couple of claims) so I'm very happy to stay with Activequote.
Reply from ActiveQuote Ltd
Good afternoon,
We've received your review and are pleased to hear that your recent renewals experience with us here at ActiveQuote, in particular with Lizzy was a positive one. Our friendly and knowledgeable staff are here to help you when you need it, so thank you for allowing Lizzy to help you with your Health Insurance renewal this year. Thanks for sharing!
Tracy
Review of TopCashback
I have been using TopCashback for many years accruing over 5k so my review is mainly for the past 12 months where more and more companies are declining the cash back. I have lost out on hundreds and their customer service can do little to help. I’ve given up using this facility now as it’s worse knowing what you could have had!
Reply from TopCashback
Hey,
It really is disappointing to read your comments - I do want to take a much closer look at your cashback. While it's great to hear you have earned over £5,000 through us - I want to see what more I can do to help in terms of your recent declined cashback.
Please do reach out to us at contact@topcashback.co.uk with the subject line trust pilot so I can check this out for you.
Matt
Review of LightSpeed Broadband
Very quick and efficient process to sign up. I could push my installation date quite far in the future allowing me to qualify for the Black Friday deal while still under contract with another supplier. So far so good….
Reply from LightSpeed Broadband
Thanks so much for this wonderful ⭐⭐⭐⭐⭐ review, R. Sutherwood 🙏💖
We're always happy to help out and our legendary Sales agents are experts at providing cost-effective deals to suit our prospective customers 🫡 We love welcoming new people to the LightSpeed family 😁
We're so pleased to hear that you decided to join the LightSpeed family 💖 We can't wait to get you connected ⚡⚡ In the meantime, if you need us, you know where we are 💌
Don't forget, you can share your referral code with your friends, co-workers, neighbours and family, and you'll each get TWO MONTHS free if they sign up 🫂 You can find it in your online account 💻
Review of Maison Threads
I was a little worried about placing my order (online) after reading the previous reviews but couldn't have been happier with the service. Saved a fortune on my new jacket and (after opting for express shipping) my order was delivered in less than 24 hours! It was very well packaged too with a very posh hanger thrown in for free :-)
I think it's always important to remember that people rightly like to have a moan when things go wrong but there are lots of customers who do have a good experience. I hope this review gives a little more reassurance to potential shoppers.
Review of Buyagift
After waiting 2 hours for his drive, my son only got to drive4 out of the 6 laps. He wasn’t particularly slow and I couldn’t see anything in the t&cs to limit the amount of laps due to time so we feel particularly ripped off. There were no week days being run at the Woodbridge circuit so we had to pay their weekend premium and of course the additional insurance so please be aware that this can be a very expensive day - in fact everything was an up-sell (even the safety briefing was an opportunity to sell additional laps/photos etc!). This ruined what should have been a special experience for my son. I wouldn’t recommend this unless you have very deep pockets.
Reply from Buyagift
Hi there,
Thank you for your feedback.
I am very sorry to hear you have been left feeling disappointed in your experience with us.
So we can ensure this is escalated further, please contact our team directly on tellusmore@buyagift.com with your full voucher reference number.
Once again, thank you for taking the time to leave this feedback.
Review of Proovia Couriers
Sideboard delivered on time but the back has been damaged. I have photos from the seller to show that this must have been done in transit
Reply from Proovia Couriers
Hello,
We understand your frustration.
We want to assure you that it is in our interest to deliver the items in the same condition we received them.
We always recommend using adequate packing, such as the original one or a box. As well, we are happy to transport unpacked goods and cover them with special blankets and straps. In this way, we can ensure their safety from our side.
If you have any questions left, we can talk at marketing@proovia.co.uk.
Thank you.
Yours, Proovia Couriers
Review of Designer Carpet
Reply from Designer Carpet
Good afternoon,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Many thanks,
Katie
Review of Toolstation
Item showed as in stock but wasn't when I went to collect (to be fair they did try and ring me). Items had been paid for online but they refunded the wrong part - bit of a balls up overall really
Reply from Toolstation
Good morning, I am really sorry to hear of the issues you have experienced due to stock. Please ensure I will pass your feedback onto the relevant department. Hopefully, we’ll hear from you soon. Kind regards, Harleigh.
Review of Travel FX
Excellent service and so efficient - best price and money in my bank a day after sending it
Review of ExpressTest
Very efficient and competitively priced - results back within 24hrs
Review of JustPark
Review of SeatSpy Ltd.
Easy to use and has already worked well for me with redemption flights
Review of Dayinsure
Reply from Dayinsure
We're happy to hear your feedback R. Sutherwood, thanks for your 5-star review.
Verity @ Business Development
Review of Hammond Cars
Great price for the vehicle but the sales process was pretty poor (as was communication)
Expect to be asked whether you want to buy every service under the sun (paint protection additional warranties etc) and put at least an hour aside to purchase the vehicle!!
Despite me asking for the interior of the car to be cleaned (it smelled) nothing was done.
Reply from Hammond Cars
We are sorry to hear that you had a poor experience at our Ipswich Retail Centre. We have passed your comments on to a member of the team. We do hope that you will come back in the future and put our customer service to the test. But for now - Happy Driving from us all at Hammond Cars.
