A User

Appreciated the operative - Lucy - for efficiency and punctuality.

In A Nutshell




the OIA appears to be doing this for several potential reasons:

1. Institutional Protection
- Prioritizing the university's interests over the student's
- Minimizing potential financial or reputational risk to the institution
- Creating procedural barriers that make it difficult for students to successfully challenge university decisions

2. Systemic Bias
- Tendency to favor institutional procedures over individual student experiences
- Interpreting rules and regulations in a way that predominantly supports the university's position
- Applying a narrow, legalistic interpretation of complaint processes

3. Bureaucratic Efficiency
- Seeking to quickly dismiss complex complaints to manage their workload
- Using procedural technicalities to avoid in-depth investigation
- Reducing time and resources spent on nuanced, challenging cases

4. Structural Limitations
- Lacking robust mechanisms for truly independent investigation
- Having a complaint resolution model that fundamentally disadvantages individual students
- Operating with limited accountability

5. Power Dynamics
- Reflecting a higher education system where administrative processes often prioritize institutional convenience
- Creating significant obstacles for students with limited resources to challenge decisions

The approach suggests a system that appears more focused on processing complaints than genuinely addressing underlying issues of fairness, accessibility, and student support.

Complaint Regarding Quality of ChatGPT Plus Subscription

To Whom It May Concern at OpenAI,

I have been a loyal subscriber to OpenAI's ChatGPT Plus service for over a year. Unfortunately, I am writing to express my growing frustration with the reduction in the quality of interactions and responses from ChatGPT, particularly with the GPT-4 model and the attachments feature.

Over the past few months, I have noticed:

1. Repeated breakdowns in quality, where responses are inaccurate, overcomplicated, or fail to answer simple and direct questions.


2. Unnecessary insinuations and assumptions that make interactions unproductive and frustrating.


3. A lack of clarity and conciseness, where I have to repeat myself multiple times to get a straightforward response.



In addition, the recent inclusion of the enhanced voice feature has made no meaningful difference to the system’s actual performance. While the voice itself has changed in tone, I have noticed no enhancements to the model or its ability to provide better answers. As a daily user of the platform, this feels like a superficial update rather than a substantial improvement.

Despite taking steps to optimize my experience—clearing cache and data, ensuring updates, and making adjustments—the problem persists. For £20 per month, I expect a much higher standard of service.

It is incredibly disappointing that OpenAI offers a subscription at a significantly higher cost (e.g., £200/month) with promises of better performance, while failing to deliver basic quality improvements to the current subscription. This leaves users like myself questioning the value for money and OpenAI's commitment to its loyal subscribers.

I urge OpenAI to:

Prioritize simplicity and quality over quantity in responses.

Address the performance issues with attachments and clarify their limitations.

Reassess the value and implementation of enhancements like the voice feature to ensure they are meaningful.

Improve the overall reliability and precision of the ChatGPT Plus subscription at its current price point.


As a long-term customer, I feel let down by the current service quality, and I hope OpenAI takes this feedback seriously to ensure that loyal users receive the value they deserve.

OXFORD - LUTON AIRPORT TRAVEL WARNING.

UPDATE----> I WIN !! - >National Express lost the Dispute. THIS COMPANY ACTED WITH DISGRACE AND WITHOUT ANY HONOR FOR THE HARDSHIP THEY CAUSED ME PRIOR TO FLYING OUT FROM LUTON.

Lodged a Fraud Claim against this company currently with Visa.

Barclays have caught onto the pattern of dishonesty contained in National Express Email Chain.

Keep you informed.

The Response From National Express below is Empty....

------------------------------------------
REBUTTAL 11 / 07 / 2024
****Reply to Flix Bus Dishonesty****

1.Flix Bus Reply is a Lie and failed to Answer the Question here.

2. Flix Bus deliberately confused this post with an alternative problem

3.Flix Bus cannot provide Evidence to back up their Lie in this regard.
--‐----------------------------------------
Original Complaint
Dear FlixBus Customer Service.
On this review platform you have never answered customers negative experiences. I note however, you respond to praise.

I am writing to express my dissatisfaction with the handling of my recent complaint regarding the journey, booking number 3171963466, from Lviv, Ukraine to Radom City, Poland on 25th June 2024.

Not only did Flix Bus put me onto another coach at a different time however squashed me into a bus with no working toilet or with emergency clean drinking water facilities (the weather was 24.c at night and 30.c during our wait at the Krakovets Border.

According to EU Regulation 181/2011, passengers do have the right to be informed about delays and to receive assistance during significant delays during the trip.

The Trip Journey that I had undertaken with you was scheduled for eta 12 hours
However, during the 12+ hour delay stopped at the Krakovets border, I did not receive any information from you about the delay or the estimated arrival time. The eventual trip time was 24 hours.

Furthermore, no assistance was provided, such as snack, meals, refreshments, despite the delay exceeding 90 minutes for a journey longer than 3 hours.

As FlixBus failed to meet these obligations, I am requesting adequate compensation for the inconvenience caused. I appreciate your prompt attention to this matter and look forward to a satisfactory resolution.

Yours sincerely

Alec Nayler

Preultimate Review on Train Split issue of non accountability and 0 ratings of customer couteousy or accountability.

-> GWR Refund finally arrived after 2 months 3 weeks.
-> Delay Repay did not accept Train Split Split Ticketing
-> As a 3rd party rail ticket supply agent, the no 1 red flag is Train Split accountability and methods of communicating.

Update -> TrainSplit as a company does not like bad reviews, but if you look on Trust Pilot you will see another side to the so called 5* reviews which off course the company enjoys. Who doesnt enjoy but when things are difficult to handle how a company behaves is not always correct. Thats why Trust Pilot is such a valuable resource.

So Train Split flagged this review to TrustPilot. As I explained earlier Trust Pilot needs to.be thanked more because they allowed this report to remain because it is honest, genuine and compliant with T&C's.

Furthermore, I was forced to flag a post by Train Split seemingly trying to counter my review. This recent review by a Train Split customer or an affiliate of train split is now under review.
---------------------------------------------
See history of reviews and responces.
--------------
Train Split reply continues in the same aggressive manner to display unwillingness to actually understand the situation. ( The ticketing issued by Train Split was not compatible with Delay Repay)

For this reason I stress the importance of accountability in contract law and Agency).

The Claim for ticket refund via my Bank will only be removed at such time when Train Split seeks resolution to the issue of accountability.
-----------------------------------------
Reply to Train Split message...

The information contained in the reply from Train Split contains misinformation and a further unwillingness to actually understand the situation.
-------------------------------------
Original Review.

I writing this review because it is important to express my deep dissatisfaction with the services provided by Train Split.

I have relied on this company for ticket purchases for many years. Despite their claims of offering cheaper ticketing methods, my recent experiences have revealed a disturbing lack of accountability and responsibility.

It has come to my attention that while Train Split advertises seemingly cheaper ticketing options, the actual savings are often negligible. Moreover, when faced with adverse situations such as train delays, the company's response is far from satisfactory. In a recent incident where my train was significantly delayed, and I utilized Train Split's ticketing mechanism, I encountered nothing but evasion and avoidance when seeking a legitimate refund for my ticket.

To my dismay, instead of addressing my concerns and fulfilling their obligation to provide a refund, Train Split chose to distance themselves from any accountability. Not only did they refuse to acknowledge their responsibility, but they also went as far as to restrict my access to purchasing future tickets, despite my long-standing loyalty as a customer and the absence of any prior incidents.

This behavior is not only unprofessional but also unacceptable. As a consumer who has faithfully patronized Train Split for years, I expected better treatment and service. It is disheartening to see a company prioritize its own interests over the needs and rights of its customers.

I urge Train Split to reconsider its approach to customer service and accountability. Transparency, honesty, and integrity should be the cornerstones of any reputable business, and it is clear that Train Split has fallen short in these regards. I trust that appropriate measures will be taken to rectify this situation and restore faith in the company's commitment to customer satisfaction.

Sincerely,
Mr A Naylor

I writing this review because it is important to express my deep dissatisfaction with the services provided by Train Split, Rail Easy.

I have relied on this company for ticket purchases for many years. Despite their claims of offering cheaper ticketing methods, my recent experiences have revealed a disturbing lack of accountability and responsibility.

It has come to my attention that while Train Split advertises seemingly cheaper ticketing options, the actual savings are often negligible. Moreover, when faced with adverse situations such as train delays, the company's response is far from satisfactory. In a recent incident where my train was significantly delayed, and I utilized Train Split's ticketing mechanism, I encountered nothing but evasion and avoidance when seeking a legitimate refund for my ticket.

To my dismay, instead of addressing my concerns and fulfilling their obligation to provide a refund, Train Split chose to distance themselves from any accountability. Not only did they refuse to acknowledge their responsibility, but they also went as far as to restrict my access to purchasing future tickets, despite my long-standing loyalty as a customer and the absence of any prior incidents.

This behavior is not only unprofessional but also unacceptable. As a consumer who has faithfully patronized Train Split for years, I expected better treatment and service. It is disheartening to see a company prioritize its own interests over the needs and rights of its customers.

I urge Train Split to reconsider its approach to customer service and accountability. Transparency, honesty, and integrity should be the cornerstones of any reputable business, and it is clear that Train Split has fallen short in these regards. I trust that appropriate measures will be taken to rectify this situation and restore faith in the company's commitment to customer satisfaction.

Sincerely,
Mr A Naylor

Unsafe, Not Fit for Purpose, Negligent

1pm Today Raging High Temperature 39.6 after Paracetamol
3pm Called GP
3pm GP refered me to Push Dr and said noone in practice available
3.15 Made 7pm Appointment with Push Dr
16.35 Push Dr made no telephone call but sent an email instead
16.35 First Line of Email said,
'We hope you are well'
Email went on to cancel Drs Appointment
No Phone Call was given as per 'Duty to Care'

18.15 Rang Push Dr to explain temp was extremely high
18.15 Push Dr Operator "Good Afternoon"
18.15 I reminded her it was Evening.
18.15 Push Dr then apologised for having no available staff
18.16 We can give you a new appointment for 16.30 tomorrow.
18.17 I hung up the phone.

See Below ---> The Push Dr answer is generic and laughable

Horrible, Incompetant, Negligent.

1. Negligence includes absolutely no form of intelligible Communication between Company and Drivers...

2. Managers refuse to call the assigned Driver

3. Neither Customer Service, Manager, or allocated customer phone number could say at which address the parcel was delivered.

4. Drivers dont call the sender.

5. Communication scores 0/10

6. Recomend - Research who your delivery is being sent with before choosing to purchase

7. Recomend Refuse to use Yodel

To All Reviewers " Look at the immediate Responce by the Company Below" Earlier today I gave them near 2 hours to chase the problem. They also have the transcript which they can review immediately. Will not be dealing with their latest. They will have to contact me offline. Ill update here accordingly

Do not! Order from this Company.
1. Not Customer Friendly
2. Unable to fullfil reasonable requests
3. Unable to communicate with their chosen Courier Yodel
4. Yodel Courier unable to offer suitable delivery times
5. Euroflorist doesnt provide any support regarding customer enquiries
6. Euroflorist customer service was completely rude/dismissive/offered fake apologies
7. Go somewhere else. Choose a local florist where possible.

Julia was experienced and comunicated well. She was easy to discuss operational issues with. 5/5

Great Service, Fast Payouts, Ease of Application ---> Super
(based on clear Contractual Terms and cooperative airline company)

100% improvement on the last delivery. Customer Service was excellent and eye contact was v.good. Prompt and Efficient. Driver called the door bell. excellent

Driver arrived without scissors to cut security strap. Driver documented the Collection of my PC as a delivered PC.

The PC is supposed to be returned to the PC Service Centre. I have had to message the PC Service Centre to ask for delivery confirmation.

Pretty Good, Allowed me to be flexible with airfares, I was about to cancel my return flight home but was given an option to amend it instead(fee charged but was less than a new return flight) [£37.00]

Brilliantfromthe word go.
New Amazon Seller Have new products now listed on the Amzn

Excellent – no reservations, I would recommend this company to anyone.

Professional company with super customer service

Always get the feeling that the company is on your side and allows everyone to get down to business.