Theresa Puckett

Parcel left on doorstep!

A parcel delivered by Yodel was left on my doorstep this morning despite my being in.

The delivery driver did not ring my doorbell and I didn’t know it had been delivered until a family member arrived back home.

I live on a main road and leaving parcels on the doorstep in full view encourages theft or burglary.

I take my security very seriously and if anything happens in the future due to your negligence I will take legal action.

9 items missing

I have just placed an order with Bitterne Sainsbury’s, to be deliver to my home address by Deliveroo.

9 items were missing!

Nothing was refunded to me for being out of stock.

Please do your job properly Saibsburys and you can refund what you owe me!

9 items missing!

Just ordered a shop from Sainsbury’s and delivered by Deliveroo.

No items were refunded to my bill for being out of stock, however 9 items were missing.

Not happy with either Sainsbury’s or Deliveroo

I contacted Sky a while back after they put my monthly bill up by £20. Normally they get in touch when my offers are running out. I phoned customer services who then put me through to Sales. They were less than helpful. I complained about the attitude and unhelpfulness and was expecting a call at some stage.

A couple of days ago someone from Sky phoned. I explained saying I didn’t really want to be paying £131 a month and was there any offers or other means to lower my bill. He went on to say that I could have Cinema free for a number of months and free cinema vouchers.

I told him I wanted to reduce my bill not add to it after the offer ends. I told him I don’t watch any films on Sky.

He went on again about Sky Cinema and Paramount. I said it wouldn’t be worth continuing about Sky Cinema because I don’t want it…… so he hung up on me. No saying they were sorry they couldn’t help me….. nothing, just hung up.

After the loyal service I’ve given Sky for well over 10 years, I didn’t expect that!

Maybe they should train their staff to be a little more respectful to their customers.

I have written to the CEO, so please respond by email. Thank you!

This really doesn’t deserve a 1 star

In July 2025, I and many others in my area suffered a water loss from late morning to early evening. Apparently late afternoon Southern Water were trying to get bottled water out but never materialised to my knowledge. My mum has a terminal health issue and didn’t receive anything.

I was told by a customer services person that compensation would be automatically applied to my next bill, only it wasn’t. I now hear that you have to have a loss of more than 12 hours.

Southern Water are the 2nd most poor water company in the UK. They constantly pollute the rivers and sea, the number of leaks is growing and the bonuses and wages paid to the CEO is obscene. Despite this they don’t do what they say. My bill has gone up over £14 a month and for what? I haven’t seen a difference in their management of water services. The CEO should forego his bonus and put that back into doing some real work within the water company. It really is rubbing your customers’ noses in it!

Up until now I have never had any complaint about Petplan. My mum has a dog with an ongoing illness that requires our vet and a specialist veterinary centre to do regular blood, urine and scans on her dog. This time the Specialist Vet asked for blood tests and urine tests to be taken 4 weeks after her last scan, which was done. My mum put in a claim which was refused. We wrote an email to Petplan asking why as she was nowhere near her limit and asked for a breakdown of what had been claimed.

No answer has been received but another email has been sent to us saying they are paying out. Like I say up until now never had any reason to complain.

This is awful!

I have just gone onto the online chat with Aviva - Luke!
He gave me a number to ring, told him I didn't want to. I would rather explain the situation online. Said I would go elsewhere and he cut me off. It would have been better if he had asked online what I would like to discuss - didn't even get that far. Why have an online system if you can't use it.

I have just tried to go onto the online chat for Quotemehappy to ask a question before I decide whether to go with them or not. No luck - they say the online chat support is available Monday - Friday 9 am to 6 pm, well I have been trying since 3 pm and have lost the will to try any more.

Amazon are just the worst company

This must be the umpteenth time I have had issues with Amazon UK. After complaining a few months ago about parcels being left on my doorstep on a busy main road, it has happened again, after assurances that it wouldn’t.

This time I was in, the delivery guy rang the bell, left the package on my front door and scarpered. My husband actually went after him and told him that he had ignored where to put the package if we were not in, which clearly we were! He just said he didn’t have time….. Amazon, why the hell put delivery preferences if your drivers don’t abide by them. I have clearly put mine.

I have reported this to your Managing Director with photos. If it had caused theft from my property or burglary to my house I would take action to sue you.


I have cancelled all memberships with Amazon and I would recommend people to think twice before using Amazon. They might be cheaper but there are risks involved with their delivery service.

I booked a seasonal flu jab for 27th December 2024 at their West Quay Southampton branch.

On 25th November, 2 days before my appointment, I received a text message saying it had been cancelled, no explanation given.

I then had to phone Boots to rearrange it; when I had tried online, it wanted me to pay again, even though I had already paid the first time.

After the rigmarole of listening to all the options, then more options and more options, I finally spoke to someone. She re-arranged the jab for 4th December 2024. Finally! …… or so I thought!

On 2nd December 2024, guess what ….. yes I received another text message saying the appointment on 4th December had been cancelled. This time I managed to re-arrange for 19th December. At this rate I would probably get my jab at the end of the flu season!

Today, 10th December, at the risk of it being cancelled again, I booked one with Superdrug for tomorrow, 11th December at a cheaper price too.

Boots charge £21.95, Superdrug is £19.95 and if you have a Beauty and Healthcard, it is £9.95. Hopefully Boots will not be as slow in giving me my refund!

I am trying to take responsibility in protecting myself and my mum who has been diagnosed with Pulmonary Fibrosis, my husband who is on heart medication and his brother who has blood cancer. I thought Boots, with their supposedly good reputation would be the best place to go.

But no they are not.

Despite numerous emails with Amazon in the past about the poor quality of their delivery service and their promise to improve it, it is still shocking. I actually don’t believe a word they say anymore.

Despite giving instructions on my safe place, the delivery person put the package part way through my letter box, leaving the package exposed and on show. He was nowhere to be seen and did not ring my doorbell. The package would have easily fitted through my letter box.

Amazon UK - your service is beyond poor. I have no words to describe the level of service from you and to be honest I’m at a loss for words now as to what I could say that would actually make you understand how poor your service actually is. It obviously goes in one ear and out the other, or you just do not understand what has been said to you…. Which is it?

One star is more than AVG deserve.

Would not touch this company with a barge pole.

Subscription taken out of my bank on 28th August. Opened up a dispute with PayPal immediately.

On 29th August I spoke to AVG Customer Services via chat. They said I could have a refund only if I close the dispute on PayPal; which I did. Nothing happened, no email confirmation that they said I would receive 24/48 hrs later.

On 1st September I contacted them again via chat. This person confirmed it would be in my account within 5 to 7 days.

Today, 4th September I receive an email from them saying they can’t issue a refund because the dispute is still open with PayPal. It isn’t! I sent them confirmation of it being closed on 29th August when I spoke to the first customer service person and have sent it again today.

I am seriously thinking about reopening the dispute because no one at AVG seems to know what they are doing. Oh and by the way stop giving me the hard sell on other products, I don’t want them!

I thought was a great website, however have experienced nothing but trouble. Cannot log in either as a new member or as a member. Cannot access the catalogue of gifts you can win. I’ve spent too much time trying, too many emails to their support and wonder why I’m putting all this effort in. Not impressed so far. Advice to others would be: don’t waste your time!

Thank you for your message, everything you suggest, I did. Still no luck!

I ordered a top recently size 12/14 and it was enormous.

Having looked on Trustpilot it seems all the good reviews were all around the same date in June 2024. Makes me a little suspicious as it’s a US company but clothing coming from China.

Also having looked at the dissatisfied customers, all standard responses are from a bot. Do any humans actually work at SHEIN who can give a person the individual attention they need? Or do you make it too difficult so they will give up? Please don’t reply unless you can give me a proper response and not a ‘bot’ one


You will see that I received the usual standard bot reply below.

I was put with Octopus after the merger with Shell Energy. At the time of the merger I was in credit with Shell of over £100. As soon as the switch took place that credit balance was taken away and a debit balance occurred. After questioning Octopus about it, they sent a reply that was so difficult to understand that I am still none the wiser.

They say you can reduce/increase your payments online. They increased mine to such an extent that I would not have enough money to pay my other bills (am on a pension). I have tried to reduce this back to what I was paying normally, but it would not let me.

I am suspicious as to where all of my previous credit balance went.

As a result I am now in the process of switching suppliers, having got a better deal with another company.

I know Octopus has had excellent reviews from other people and I can only go on my own experience, which has been awful to say the least. I cannot wait until the switch takes place and will never, by choice, go back to Octopus again.

Charges for multi car are ridiculously high, over £100 more for the next insurance year. I don’t have high powered cars. Unfortunately when I wanted to take one of the cars off to insure elsewhere, they then wanted to bump the price up by another £100. I would move but it’s the only insurance company I know that will insure my son in the summer when he visits from Australia…… unless anyone can suggest another insurance company.

I have given Octopus 4 stars. I have just been switched to them automatically from Shell. I didn’t know this was happening. I’ve yet to see whether this company is any good.

This is the second time I have been in contact with Amazon UK over their poor delivery service.

On Sunday 3 items were due to be delivered, as I wasn’t going to be in, I opted for them to be left in a safe place in my garden, which is not hard as there are lots of trees and bushes.

When I arrived home they were placed on a little table by the front door in full view of passers by.

This could have encouraged someone to take the items or break into my house.

When I complained, the answer I got was to go for the option secure place on the property. Even if I had chosen that one, it still would have meant finding a safe place in the garden.

Amazon UK doesn’t want to take any responsibility for their poor delivery service.

I ordered a dehumidifier on 1st January, it said allow 2 days for shipping. Bearing in mind Tuesday was a BH, thought it might be delivered today, Thursday 5th January. However it hasn’t arrived yet. Unfortunately no tracking info on the site to say whether it has been despatched. Can’t comment on item as I haven’t received it yet.

Brilliant as always.

This is the third time I have bought a star from Starnameregistry, one each for my 3 grandchildren on the occasion of their baptism. Would fully recommend them, easy to navigate round the website and lots of options. Speedy delivery too. Great company