had a problem with prescription entered.Unnecessary delay
USED BEFORE AND DUE TO SERVICE QUALITY WAS MORE THAN HAPPY TO USE AGAIN. vERY LONG DELAY DUE TO AN ERROR WHEN ENTERING PRESCRIPTION REQUIRMENT .cHECKING ORDER ON TRACKER WAS NOT INFORMED OF ANY ISSUE AND CONTINUALLY LED TO BELIEVE THAT ALL AWS WELL.
MATTER COULD HAVE BEEN RESOLED IN MINUTES RATHER THAN 6 WEEKS IF SOMEONE HAD EMAILED OR CONTACTED ME PERSONALLY.
Reply from Glasses Direct
Dear Mrs Stinson,
We're very sorry that your order was subject to a lengthy delay. Although we do email customers if we need to confirm any information with them, we understand that the order should be chased up if we've not heard back regarding our query within 2 weeks, and we are very sorry that this was not done with your order.
We hope that your glasses have now arrived safely, and that you are happy with them.
Kind regards
Team GD.
