AVOID! DO NOT BUY FROM THEM. YOU WILL REGRET IT!
I bought a used van with 33,000 miles from them in June 2024. After just three weeks, the engine developed a problem: it shakes, the engine management light is on, and the issue is similar to problems seen in vehicles with 150,000 miles. Clearly, the van is not fit for purpose and had the fault prior to the sale, making it eligible for a refund.
Crusader refuses to accept the van back, instead pushing us to go to the main dealer for repairs under warranty. However, the main dealers are booked up for 3-4 weeks just for diagnostics + another weeks of waiting, which is not an option for us.
We have formally rejected the van and set a deadline of July 31, 2024, for them to accept the vehicle back and process the refund. One way or another, the vehicle will be returned to them, either amicably or through legal action, as we can prove the vehicle had a fault prior to the sale.
I would recommend thinking twice and taking the positive reviews with a grain of salt.
Reply from Crusader Vehicles Limited
Dear Ilya,
Thank you for taking the time to share your experience.
We sincerely regret that you have encountered issues with the van that you purchased from us, and we'd like to clarify a few points to provide a full picture of the situation.
1. Pre-Sale Inspection: Every vehicle sold by Crusader undergoes an inspection to ensure it meets our high standards. These are done, where possible by a main dealer as we do not have on site technicians. We aim to address any potential issues before the sale for peace of mind.
2. Follow-Up with Vauxhall Main Dealer: In response to your initial concerns, we arranged for the vehicle to be sent to a Vauxhall main dealer for a thorough diagnostic check and lights and levels check. After careful inspection, the dealer reported that no fault was found at the time of the test. We take such concerns seriously, and ensuring that the vehicle is safe and fit for purpose remains our priority.
3. Warranty and Repairs: We understand that delays in securing an appointment with your garage can be frustrating. While we do not control the dealership's scheduling, we always strive to assist in expediting the process where possible.
4. Vehicle Return and Refunds: We take claims regarding vehicle faults very seriously. If a vehicle is proven to have a pre-existing fault that makes the vehicle unfit for purpose, we are committed to resolving the matter fairly and in compliance with any consumer protection laws. At the time of writing this email, no proof has been provided to us by any garage that the vehicle has any issues as mentioned. It is also fair to mention your initial complaint was 4 weeks into ownership, to which you had covered just short of 5,000 miles with no complaint.
It is important to note that we have served thousands of happy customers for 20 years who have had positive experiences with our vehicles and services. Our commitment to customer satisfaction is unwavering, and we work diligently to ensure every customer is satisfied. This can be seen in our 5* Trustpilot and Google reviews.
Best regards,
Crusader Vehicles
