Avoid this disgusting branch /
Travelodge Guildford is unlike any other branch I have ever stayed in over the decades...total disgrace.
Two months before stay booked ten days room with microwave and fridge. Rang hotel, after three members of staff someone knew the mangers name ! Sent an E mail explaining room booked, would be recovering from surgery so no room service required, No reply ! Sent E mail after a week---reply. Two months after booking and payment arrived at hotel to be told "ooops sorry no room with fridge and microwave" I said I only booked for that type of room and showed confirmation ---met with no compassion at all --"May have room I requested the next day but could not guarantee it "
I stressed again I wanted the room I had booked---- No understanding or compassion what so ever. I admit I let myself down and lost my temper. The manager arrived, could not remember my E mail...does he have so many ? The positive news was I went to another hotel in Guildford, far classier, professional and the reviews will show that. So book a double room --heh you may arrive to have a single room---who knows ? What on earth does a confirmation mean when you are told the room booked, paid confirmed is not available ?
DISGRACE --- I will take to every site possible to show up this awful branch and of course will be taking it up with their own head office --shame on you Travelodge.
At the moment your TV ad against clamping is a better proposition than staying at this disgusting branch.
September 20, 2023
Unprompted review