Kara

Signed up and paid £260, for that we had 2 sessions before another attempt to bill us £260 was made!

This is extortionate pricing so we cancelled it. I was trying to find the payment terms retrospectively but haven’t been able to find them.

Romania Otopeni SCAMMERS!

DO NOT RENT A CAR WITH THIS COMPANY!

I hired a car with GreenMotion via Booking.com with full insurance cover.

Upon arriving to collect my car, GreenMotion attempted to take a pre-auth deposit off my credit card of 15,700 RON (approx. £2675) . I attempted to use 2 credit cards but both were declined, despite plenty of funds being available. The pre-auth attempts did not make it to my card because there were no declined transactions appearing in either of my banking apps. They were clearly manipulating something on the card terminal.

As it was late at night, I requested to return to GreenMotion the following day, once I had spoken to my credit card provider but was advised that if the reservation was not completed within 2 hours, I would lose it and the money I had already paid.

I was then presented with the option to pay 2067 RON (£354.63) to take out additional insurance so that I didn’t need to leave the pre-auth deposit. I had to agree or I would lose my car reservation and I would not be able to make it in time to a wedding the following day. Conveniently, there was no problem making this transaction via a debit card with the same provider as my credit card.

After speaking to my credit card providers, they confirmed there was nothing stopping the transactions and there was no record of the transactions ever being attempted.

Absolutely dreadful, do not buy a house from these cowboys. They’ve failed to do the maintenance on our estate and are trying to get away without doing it. The areas can’t be handed over to the management company whilst like this so our estate is a tatty mess. TW do not care! Heathy Wood development.

As a Business Analyst/Product Manager for the past 15 years I’ve been working closely with Software Developers and I’ve always wanted to learn how to code but never was able to find how to get started. Finding SheCodes has finally got me started, I’ve just completed week 1 and I’ve learned so much already, things I’ve seen over the years are finally making sense. I’m looking forward to the rest of the course and already thinking about further courses once I’ve finished.

Absolutely dreadful since Miller homes took over (I didn’t think it could get any worse but apparently it can) they simply don’t reply to emails to customer services and you have to email the complaints email address instead.

Also contractors can damage your home and they won’t fix it! Painters pulled my tumble dryer out and scratched all my flooring, I sent a picture immediately but they are denying liability.

ABSOLUTELY DREADFUL.

Since being taken over by Miller homes nobody is responding to the customer services south west mailbox so good luck getting any snagging fixes done! I’ve had my house 2 and a half years and I still have outstanding issues!

Have taken over St Modwen and left our estate Heathy Wood looking terrible because they haven’t done any maintenance on the areas of land which they are responsible for and are yet to hand over to our estate management company!

I purchased some size 5 sandals, I’m always a size 5. These were too small and my toes were off the end of the foot pad.

£2.99 for delivery and £2.70 to return even though I’d have kept them if they were the correct size! So I’ve lost money because of their poor sizing.

Offered free delivery over £30 but you can’t use the code in conjunction with any other offer so you basically don’t save any money if you use their PAYDAY10 offer! The free delivery should just be automatic once you purchase over the minimum amount, it’s poor UX.

I booked a car to be collected on 02/03 from London Gatwick.

1.5 hours prior to pick up I received a call advising the reservation has been cancelled due to a system issue. I don’t believe for 1 second this was the case, I believe they have completely mismanaged the booking and didn’t have the car.

The car was hired for 4 weeks so I could attend my cancer radiotherapy sessions, they caused me so much stress by cancelling it and having to find a car last minute, which I didn’t manage to do. Booking.com were also absolutely useless.

I now ended up hiring a car for the next day via a different company, a lower category car for not much less money, so thanks Drivalia for all the stress and inconvenience you’ve caused me.

Do not book with this company unless you want to risk having your reservation cancelled at the last minute!

5* to employee Zak who really did go above and beyond to try and help me find an alternative late on Sunday, he’s a credit to the company.

Cancelled my car hire by email 3 hours before pick up. Didn’t even bother to call me even though they told the car hire company they would. I only found out because the actual car hire company called me.

I hired the car to get to my cancer Radiotherapy appointments for the next month so now I shall be unable to do so.

How absolutely disgusting to not even bother calling me.

Currently trying to sort out another rental with them, they promised to call me back after 30 minutes, it’s now been 1 hour and 10 minutes and a couple of emails and they still haven’t called me back. I told them about my situation and this is how they treat me. Awful.

They now called me back and didn’t know anything about this situation and the fact they needed to sort me another car this evening for the same price I paid. Absolutely terrible. So I am car less.

I’ve now had to make a brand new booking and have ended up with a lower category car than I should have had for slightly less money. Thanks for nothing booking.com.

I just found out this evening that booking.com make money off illegal Israeli settlements so you’re best avoiding them for this anyway!

Paid £3.99 for delivery and now have to pay £1.99 to return the awfully sized item. I won’t be purchasing anything ever again from this brand. Total waste of £6.

Paid £400 last year for contents insurance. I made no claims. Renewal came through for £500 which is a 25% increase!

I rang to cancel the renewal to be informed that all costs had risen due to inflation blah blah blah. Went and did a comparison on Money Supermarket and got almost identical insurance but insured for £25k more and paid £250!

Clearly they are just price gouging, costs have not risen 25%. I fail to see how this meets the FCA consumer duty outcome of price and fair value. It clearly doesn’t.

Paid £400 last year for contents insurance. I made no claims. Renewal came through for £500 which is a 25% increase!

I rang to cancel the renewal to be informed that all costs had risen due to inflation blah blah blah. Went and did a comparison on Money Supermarket and got almost identical insurance but insured for £25k more and paid £250!

Clearly they are just price gouging, costs have not risen 25%. I fail to see how this meets the FCA consumer duty outcome of price and fair value. It clearly doesn’t.

Best Vegan chocolate by far. I’ve tried loads of brands and Ombar is definitely the nicest tasting. It doesn’t have that fake chocolate like taste. Ombar is also an ethical company to support and donates funds to rainforest restoration.

Fridge stopped working after 14 months. I contacted them to be told it’s ’out of warranty’. A fridge should last more than 14 months!

Lucky we have protection under the Consumer Rights Act so it’s irrelevant that ‘their’ warranty has expired. The Consumer Rights Act states goods must be of satisfactory quality and last a reasonable time. A fridge only lasting 14 months is neither of satisfactory quality nor lasting a reasonable time.

They have now agreed to a repair but I have to return the item in suitable packaging, which I do not have. I would therefore have to purchase packaging when under the Law, it is not supposed to cost me anything.

They keep saying it’s a ‘gesture of goodwill’ that they are agreeing to the repair. Let’s be clear, it’s not a gesture of goodwill, it is their legal obligation under the Consumer Rights Act!

Make sure you pay on credit card as well so that you have the added protection of being able to issue a section 75 chargeback under the Consumer Credit Act to get your money back if you need to.

I will now be issuing the chargeback since I should not be out of pocket to purchase packaging to return the item for repair.

Bra was not true to size, followed size guide and got an XS as I’m a size 8 and it was far too small, now I have to pay £3.50 for the privilege of returning it.

Also purchased the undershorts which are too long but have discovered I can’t return them for some reason? Maybe they are classed as underwear even though they are shorts and you wouldn’t wear them without underwear as well?!

Not a pleasant experience and one which has cost me financially.

Smells nice but the smell doesn’t last long when cleaning. At £20.80 for 3 refills and delivery I think it’s too expensive. That’s almost £7 a small refill. Won’t be buying again. If it was £15 I’d be more inclined to repurchase. Will stick with Ocean Saver.

I moved from Octopus Go as I felt Octopus wasn't offering a good enough plan to those of us with EV and solar/batter. Until fairly recently we were only getting 4 hours at 8p kWh overnight which is no way near enough to charge EV.

Enter Tomato! I switched on 10/09 and haven't had any issues so far.

I can charge my EV for 6 hours overnight for 5p a kWh and the peak rate and standing charge is cheaper than Octopus. You also get a fairly cheap rate between 9:30 and 11:30 which is useful to top up batteries if it's a dull day.

I'll save more money moving to Tomato even if I didn't get paid for my export. Looking forward to Tomato's export tariff!

I ordered two artifical Bamboo plants and one of them was leaning slightly and hadn't been cast into the base properly. I sent Blooming Artifical an email with a photo. They responded very quickly and sent a replacement, as I don't have a printer they also posted me a returns label and asked when I would like to book a collection for the faulty product return.

This process was extremely smooth and really stood out as a great example of customer service as it didn't cause me any headache!