Ally

No difference after months of use--after looking at the reviews on their website, now I'm thinking this is a scam. Almost every single one of the reviews on their website are fake. They must have been cut and pasted. It's almost comical once you realize and start scrolling through. Verbatim the exact same format:

"These patches have changed my [job role] life! Here's a sentence about how it works. Here's a sentence about how I want to seem like a real person so I'm going to say one of the patches didn't stick one time. Recommend 100% or Recommend to everyone!!"

I scheduled a long distance move from New York City to Atlanta for a May pick up and June 2nd delivery with Brightside. Turned out to be a horrible broker service–meaning all the promises they made about ensuring timely pick up and delivery date is all just BS. After selling the contract to Express Movers Inc./J & H Logistic Transportation, everything spiraled downhill from there and ended up costing me thousands of dollars in extra moving costs and damages that will now go to litigation as all parties refuse to engage in any type of customer service. Once the transport company owners (Moshe Gamay and Jay Al Khatib) have the money in their pocket, they will stop picking up calls and will instruct their employees not to pick up or return your calls. Brightside will deny any involvement after you sign.

1) MOVING PROCESS
i. They would/could not confirm an actual move pick up date/time until less than 12 hours before my "scheduled" window. They ended up coming 8.5 HOUR LATE!!! Same for delivery -- everything is an "estimate" despite what they promise you and when things hit the fan, they point to the small print which basically says they owe you pennies on the dollar for any damages and that there are no guarantees for anything.
ii. Delivery was a bigger nightmare. They showed up three days before my earliest scheduled move in date (before my new place was even vacated by the last tenants and before my lease even began). When I let them know their mistake, it resulted in days of delay as they detoured down for another move in Florida. As a result I lost hundreds of dollars in my lease as the apartment sat completely empty and unusable, and my having to pay for a hotel to stay in.

2) PRICE. The delivery estimate that they quote you is arbitrary. No matter what they quote, you will likely pay almost double after they've loaded the truck. Read the reviews. I was quoted $1700 for my move, which was supposed to include packing services. At the end of this, I ended up paying $2600 -- not including the thousands of dollars in damages and extra expenses due to their mistakes. Upon arrival, no one seemed to really know what was going on, and not only did they disregard clear instructions for what should go and what should stay (which also cost me very dearly), the packing and loading job was disorganized and extremely inefficient (i.e. not filling up boxes all the way so they could charge extra for additional boxes, packing items that were to be thrown away, again, using up extra boxes). Don't make the same mistake I did and try to save money -- it will come back and end up costing you at least double the difference and a huge amount of stress and headache.

3) DAMAGES.
i. Half of the furniture that was valuable enough for me to bring down with me was completely destroyed. Legs were broken off of chairs and dressers, furniture that should NOT be disassembled for some reason was taken apart (with no way to reassemble without completely severely compromising its integrity and aesthetic), TV boxes must have been thrown about, as one was broken and useless upon arrival and had to be thrown out. Glassware that they packed for me was shattered and broken.
ii. Your property will NOT be looked after -- boxes will arrive comically crushed and torn. During my sales call, I was sold that items would be stored in a secure and safe environment until delivery. We were shocked to see the state of the delivery truck when it finally arrived. The back was just open during transit--IN THE RAIN. Boxes were soaked, almost a quarter of all my clothing and shoes (thousands of dollars worth) were completely destroyed.

4) Customer service = NONEXISTENT. When the delivery finally arrived, they sent ONE PERSON! While Ismail was a lovely gem of a human, it was an impossibility that he could complete this move on his own. He brought one small dolly with him which could barely fit a few small boxes on it, much less my extra deep king mattress and any furniture pieces. My fiance saw him struggling to even budge the mattress in the truck and we ended up doing 70% of the actual lifting and moving ourselves. THIS IS NOT WHAT WE PAID THOUSANDS OF DOLLARS FOR. I was told that the company would get back to me on a refund or some type of resolution. Never happened.

5) LACK OF ACCOUNTABILITY. During the delivery and after, Ismail expressed his sympathy and shock at the state of some of the damage. He was on the phone with his boss, Jay, a few times and they acknowledged error on their part and I was told I would be compensated. After they left, NOTHING. What do I get? A month of run around, hostility, and now verbatim "It was your choice to help with the move, not our problem." I have screenshots of texts where they promised some type of restitution that they're now backtracking on. Brightside has no conscience or accountability!

I scheduled a long distance move from New York City to Atlanta for a May pick up and June 2nd delivery with a company called Brightside that turned out to be an equally bad broker service – meaning all the promises about ensuring timely pick up and delivery date was all just lip service. After selling the contract to Express Movers Inc., everything spiraled down hill from there and ended up costing me thousands of dollars in extra moving costs and damages that will now go to litigation as they refuse to engage in any type of customer service. At least three of their employees agreed with me that this whole situation is just wrong. Once they (Moshe Gamay and Jay Al Khatib) have the money in their pocket, they will stop picking up calls and will instruct their employees not to pick up or return your calls.

1) MOVING PROCESS
i. They would/could not confirm an actual move pick up date/time until less than 12 hours before my "scheduled" window. They ended up coming 8.5 HOUR LATE!!! Same for delivery -- everything is an "estimate" despite what they promise you and when things hit the fan, they point to the small print which basically says they owe you pennies on the dollar for any damages and that there are no guarantees for anything.
ii. Delivery was a bigger nightmare. They showed up three days before my earliest scheduled move in date (before my new place was even vacated by the last tenants and before my lease even began). When I let them know their mistake, it resulted in days of delay as they detoured down for another move in Florida. As a result I lost hundreds of dollars in my lease as the apartment sat completely empty and unusable, and my having to pay for a hotel to stay in.

2) PRICE. The delivery estimate that they quote you is arbitrary. No matter what they quote, you will likely pay almost double after they've loaded the truck. Read the reviews. I was quoted $1700 for my move, which was supposed to include packing services. At the end of this, I ended up paying $2600 -- not including the thousands of dollars in damages and extra expenses due to their mistakes. Upon arrival, no one seemed to really know what was going on, and not only did they disregard clear instructions for what should go and what should stay (which also cost me very dearly), the packing and loading job was disorganized and extremely inefficient (i.e. not filling up boxes all the way so they could charge extra for additional boxes, packing items that were to be thrown away, again, using up extra boxes). Don't make the same mistake I did and try to save money -- it will come back and end up costing you at least double the difference and a huge amount of stress and headache.

3) DAMAGES.
i. Half of the furniture that was valuable enough for me to bring down with me was completely destroyed. Legs were broken off of chairs and dressers, furniture that should NOT be disassembled for some reason was taken apart (with no way to reassemble without completely severely compromising its integrity and aesthetic), TV boxes must have been thrown about, as one was broken and useless upon arrival and had to be thrown out. Glassware that they packed for me was shattered and broken.
ii. Your property will NOT be looked after -- boxes will arrive comically crushed and torn. During my sales call, I was sold that items would be stored in a secure and safe environment until delivery. We were shocked to see the state of the delivery truck when it finally arrived. The back was just open during transit--IN THE RAIN. Boxes were soaked, almost a quarter of all my clothing and shoes (thousands of dollars worth) were completely destroyed.

4) Customer service = NONEXISTENT. When the delivery finally arrived, they sent ONE PERSON! While Ismail was a lovely gem of a human, it was an impossibility that he could complete this move on his own. He brought one small dolly with him which could barely fit a few small boxes on it, much less my extra deep king mattress and any furniture pieces. My fiance saw him struggling to even budge the mattress in the truck and we ended up doing 70% of the actual lifting and moving ourselves. THIS IS NOT WHAT WE PAID THOUSANDS OF DOLLARS FOR. I was told that the company would get back to me on a refund or some type of resolution. Never happened.

5) LACK OF ACCOUNTABILITY. During the delivery and after, Ismail expressed his sympathy and shock at the state of some of the damage to my property. He was on the phone with his boss, Jay, a few times and they acknowledged error on their part and I was told I would be compensated. After they left, NOTHING. What do I get? A month of run around, hostility, and now verbatim "It was your choice to help with the move" -- I have screenshots of text conversations where they promised some type of restitution that they're now backtracking on. This company has no conscience.

Horrible customer service!! I cancelled my subscription $97/year when my dog unexpectedly died in 2021. Needless to say, I was traumatized when I got an email in 2023 saying her subscription couldn’t be renewed this year due to the card not going through (expired). Digging into my credit card history, I saw that they had continued to charge me for her account after she died to this very day!!! Having to talk to their customer service through chat only, they didn’t even acknowledge the loss of my dog and refused to refund any previous charges, just repeatedly sending me a link to their 30-day refund policy. For a pet company, this is horrific customer service and their founders should look into a different industry if this is how they operate. I will NEVER utilize this company again and will tell everyone who will listen about their out-of-touch and completely robotic customer service reps.

The site is great for what it is - amazing selection of clothing. A bit difficult to navigate such a large selection but as long as you do your own research on fabrics, size measurements, etc., and know what you're looking for, you should be good to go! Great that they offer speedy shipping as well!