Stay away from MYCO Works - they are going to find every possible opportunity to squeeze every penny from you. They have the worst support you can imagine, riddle with rude team members who look at you as a transaction, not a customer.
What a pleasant experience we had, leasing a car from Car Leasing Online. Glen and Lorraine were on hand to assist.
During the process we had decided to change a car and they assisted us in the process. They also helped with getting finance as our scenario was unique.
In a world where leasing companies treat you as a 'transaction' rather than a relationship, Glen and Lorraine prove that things can be done in a different way.
Unhelpful customer support. Stay away. You'll be roped into annual contracts and despite not using the product at all, they will not accommodate any exception and force you to the contract duration.
They'll respond to this saying I had committed to 12 months agreement which is not false, but making your customers pay hundreds of pounds for a product they have not used at all sounds like a low, shady move from a company like IONOS.
December 30, 2024
Unprompted review
Reply from IONOS | ionos.co.uk
Hi Segev,
I’m sorry to hear that you’re dissatisfied with the service and customer support.
With all our website contracts, you have a 30 day money back guarantee. However, if you don't cancel during this time, then you are in a 12 month contract. These terms were in the email that we sent to you on the 25th June 2024.
Don't bother using those intermediaries. I was guaranteed over the phone that they employ all their surveyors. They don't. They just act as intermediaries between you and the surveyor.
Furthermore, the surveyor I got was one that kept referring to the apartment as a 'house', seemed to not know his way around, asked questions he should've found out himself. The result of the survey was a poor survey that had recommended we get an opinion from a specialist regarding every flaw the apartment had. What's the point of bringing a surveyor over if they just say "you should speak to a damp specialist, and you should inspect this, and inspect that".
They promise to deliver the survey within 5 business days. It was delivered after 7 business days.
Providing your customers with false promises around the fact you employ your surveyors is not the way to do business, Houzecheck.
I would not recommend their service to anyone evaluating getting a surveyor. I would recommend utilising a local independent surveyor that actually cares about the results they deliver.
P.S Houzecheck will reply to this with contradicting information, as they've done over email. They could have admitted for the agent's mistake around providing false information, but they don't. I have the relevant call recordings.
October 16, 2024
Unprompted review
Reply from Houzecheck
Hello Segev,
Thank you for your feedback. We take all customer comments seriously, and we're sorry to hear about your experience.
We would like to clarify that a surveyor’s main role is to assess the condition of the property and identify any potential issues. They provide recommendations based on their professional expertise, which often includes suggesting further investigations from relevant specialists, such as damp or structural experts, to ensure a thorough understanding of the condition. This approach is common practice in the industry and ensures that any specific concerns are properly addressed. Please be assured that all of our surveyors are RICS qualified, adhering to the highest standards of professional conduct. We can assure you that each surveyor goes through a rigorous vetting process before joining our network.
We note that we are currently awaiting further information from yourself regarding your concerns about the report, and trust you can appreciate that the surveyor cannot provide you with a full response until this is received. Should you choose to provide the required details, we would be more than happy to pass this information on to the inspecting surveyor to investigate further.
In terms of the timing of our reports, we aim to return reports within 5 working days, though this is not a guarantee, majority of our reports are returned before the 5th working day.
We appreciate your input and will be sure to use your feedback during our training sessions within the team.
Update: Lorenne from Euro Car Parts have reached out and was very attentive to the problem. She had resolved it with me and had credited the cost for the Ubers we had to take to pick the item.
Hopefully this will not happen to other customers. ____ Original:
Dont trust the information they give you over the phone!
My car battery has died at work. I found a portable jumpstarter kit on their site.
I have called in twice to confirm I will be able to use it right off the bat (i.e it comes charged/ready to use).
Two different people over the phone said yes, shouldnt be a problem.
I uber to the store to pick it up and guess what, front desk says it needs 12 hours charging and if I use that before my warranty is voided.
Spent £20 on back&forth ubers due to this false information!
The guy didnt even apologize for his colleagues mistake, he couldn’t care less.
Stay away.
December 21, 2023
Unprompted review
Reply from Euro Car Parts
Hi
Thank you for your understanding and giving us the opportunity to address your concerns .
Once again, please accept my apologies for any inconvenience caused. We aim to provide our customers with the best level of service possible and will continue to improve our processes based on valuable feedback like yours.
As a valued LKQ Euro Car Parts customer, we hope to see you shop with us again soon.
I needed to store a bag from 4pm to 11:30pm near Euston, London.
I booked a bag storage space, which according to Radical Storage's website is open until 11:59pm.
Upon getting the name of the pub, in Google it says they close at 11pm.
This is when the nightmare started. I had asked Radical Storage to confirm I will still be able to collect my bag but the support I received was dreadful. Support asking me to call the place, and when I let them know I am unable to do so as I am outside the UK, they simply don't help out. I am left to the mercy of the place I've booked because the support team will not assist me with this.
Book somewhere else. It's the first and last time ill ever book through Radical Storage.
August 5, 2023
Unprompted review
Reply from Radical Storage
Hello Segev! Thank you for giving us a feedback on your experience, even though you have found your Angel closed. We will try to fix these kind of issues, in order to provide a better service in the future for all of our clients.
My flight connection was delayed by 12 hours. I submitted a case with AirHelp 3 years ago, and was supposed to get 1200 euros (minus 25% service fee they charge).
The case had to go to court for some reason, it took AirHelp over 2 years until they finally decided I won, but AirHelp took ANOTHER 25% fee for the "legal action".
There's no updates or reason why the case went to legal action, and they give you no choice or control over your file once you submitted it.
I will use other companies that don't charge 50% service fees next time.
November 19, 2021
Unprompted review
Reply from AirHelp.com
Dear Segev,
We appreciate you taking the time to leave us your thoughts.
Please bear in mind that before we are able to legally take on a claim, we always ask the client to read and sign a form detailing he/she understands the terms and conditions of our service. You can also find more info on our pricing structure at this link on our website: https://www.airhelp.com/en/price-list/
Here at AirHelp, we try to make the process as transparent as possible.
If you have any questions regarding your compensation amount, we'd love to hear from you, so please contact our Operations Team via our Live Chat here: airhlp.co/livechat
Thank you again for reaching out to us and I wish you a lovely day! Kind regards, Silviu at AirHelp
We booked a flight to Rome and due to unforeseen reasons we had to change one of the passengers departure flight.
We gave them 4 options / asked for 4 possible solutions:
1. We asked for a cancellation of this passenger flights - From 500$ we would only get £ 31.53 back.
2. We asked for a date change for her flight only - it would cost us £ 489.63 (more than what we paid)
3. We asked for a name change so someone else can take this trip - No name changes are permitted
4. We figured she can skip the departure flight and only take the flight back to our home destination - they told us that if we skip one leg of the flight, the other one will be automatically cancelled.
Basically they gave us 0 options for an emergency situation, just 8 days after we booked the flight and over 2 months before the actual flight date.
When calling the airline company they told us that if we had booked through them and not via an agency, cancelling a flight would cost 170$ and rebooking would be 240$. Means TravelUP tries to extort us to pay insane amounts because they think we have no choice.
In addition to that - the customer representative (Martin) was rude and unhelpful.
I recommend everyone to stay away from TravelUP and choose another agency, even if it not the cheapest option. Dealing with TravelUP is not worth the few bucks you'll save.
Don't do the same mistake I did - stay away from them.
Call of duty Ghosts is out,most of my friends is playing this game.
They all paid 60$ from steam, and now they are laughting on me because I still cant play it.
Guess what is the reason? because CJS-Keys still didnt give me the free-faill edition serial ( or anyone who ordered it ? )
I went to sleep,I woke up now with an email stating:
Thank you very much for your payment. We are pleased to inform you that your call_of_duty_ghosts_steam_multi_With_Freefall activation key(s) can now be collected from the AutoKey System.
But still not a key in the autokey system
Why did I bought it in the pre-order? to PRE-LOAD it and play as soon as possible.
Instead I am waiting and waiting
Will definetly wont recommend it to anyone, and will do negative advertising to this company as they dont stand in their words!
Update:
At that moment I opened a dispute on PayPal,waiting for their response and I will update here.