Dont pay for assembly!!!!!!!!!!
We ordered a sofa and armchair from the Stevenage branch in February and it arrived at beginning of June. Great sofa and chair, but when the delivery driver turned up we was informed that we had to pay £300 to him to assemble it. I looked at the invoice and there was nothing on it saying we had to pay £300. I questioned it with the delivery driver and he said we couldnt have it until we paid the money. This was at 7.30 am so couldnt check with the store. Spoke to the aftercare team later on and was informed that the sales person instore had told us verbally that we would have to pay this with nothing telling us on the invoice. We went into store and sales person confirmed that she had told us, but i kept referring to the invoice that didnt say anything about this. She just shrugged her shoulders. We are not very happy with this but they say the "told us verbally".
I watched the delivery driver take apart the sofa and the reassemble in our living room and it took him 15 minutes.
Moral of the story, get everything in writing and dont pay for the assembling because it is a total rip off. £300 for 15 minutes. Pretty good money if you ask me.
Very dissapointed in SCS
Reply from ScS Sofas
Good Morning Simon,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you were not aware of the upholsterer cost for your furniture.
Looking over the notes it does show that this was discussed at the point of sale due to the size of the furniture and that this would need to be arranged once the furniture arrived at our Distribution Centre.
I apologise if this was not the outcome that you may have hoped for.
Should you need to discuss anything further then you can speak with the store directly on 0143 834 1620.
Many thanks
Lynsey - ScS Social Media Team
