Louise

My husband and I created account to transfer our ISAs to. My husband successfully transferred his but when I came to do mine transfers had been suspended. When they re-opened they had removed my well known high street bank from the list of supported transfers.
When I queried this with them, the simply ignored the question and closed the chat. I then tried to open a new chat (which you cannot do) and instead had to respond to the previous chat to request that my account be closed. This too was ignored.
I wrote a complaint email again requesting that the account be closed - ignored. Sent another message - ignored.
A week later and the account is still open with seemingly no way for me to close the account and have my details removed from this awful company.
I'm left with no option other than to report them to the FCA as well as the ICO.

Awful!
Missing products, delayed delivery, awful customer service who don't bother to read (and therefore responding accordingly to) what you've said.

The food looks great, great selection, great offers. However the website lets you down. The website is extremely slow to load at the moment with a script that either errors or needs stopping as it's not responding. This makes browsing the site extremely difficult. We tried three different laptops, different browsers, plugged into out network, on wifi and on 4G to see if it was something to do with us but each time we had the same results.
I had a discount code that was valid for 10 mins via your wheel, I lost this code because the website was just too slow to use.

I ordered a suitcase from the website and checked out as a guest. I then realised that I put my home address for delivery rather than my work. As I didn't have an account there seemed to be no way of changing this.
I therefore emailed their customer service team and had a very fast response. Holly was not only polite and friendly but she ensured that the address was changed for and (proactively) made sure that I was happy with everything else. Absolutely brilliant customer service and fast dispatch for the item ordered.

The customer service for Wowcher is just awful.
I opened a case as the merchant wouldn't honour my wowcher. My case (and case updates) were constantly ignored and I was forced to go onto Twitter and Live Chat to resolve the issue. Each time no one followed up on their actions, one Live Chat person simply closed the conversation without even looking into anything for me.
I cannot warn enough people about using this company as if something goes wrong it is down to you resolve rather than those that work there it seems. So disappointed and will never use this website again!
More lies in their reply to thus response as I have screen shots showing that the agent (them) closed the chat...so awful!

A few months ago we were looking at replacing our car. We booked a test drive for a Polo GTI with Windrush VW in Maidenhead. On the day we arrived ten minutes before our appointment and were greeted with the usual and expected polite VW representative. We were booked in and told to help ourselves to a tea whilst we wait.
20 minutes after our test drive drive was booked no one had even so much as come over and said anything to us. After 40 minutes of waiting we were told that the branch was extremely busy with a VIP event (there were two other people in store at the time and 4 VW people huddled round one computer talking about football) and that someone would be with us within ten minutes. Another 20 minutes passed and finally someone came over to ask us if we were OK as he had noticed that we had been sat there for a while. We explained our situation and he said that he would check to see what was going on. He came out ten minutes later to tell us that they would be unable to give us a test drive and that he would call us on the Monday (as this was Saturday) to arrange another test drive. Needless to say we weren't called back. My partner and I look younger than we are but at 30 I expect to be treated as an adult where as we felt like they took one look at the "two kids" sat outside and simply didn't want to see us. Matter of opinion but this is how we felt leaving. I ended up buying a £26,000 Ford because of the rubbish service from VW.
This sort of thing can't happen twice can it? My partner is replacing his Golf GTD and wanted to test a Golf R. The first time we went to slough we were told that there were no available cars to drive even though we had just watched one come back in from a test drive. We decided to call and arrange a test drive, amazingly there was a car available to drive.
We were reluctantly allowed to do a test drive but were only allowed to take it down a congested by pass so didn't actually get a feel for the car. However during this test drive my partner was made once again to feel like a child that couldn't afford this car. The sales man was saying to my partner that this was an expensive car and could my partner afford it. He was then questioned on all sorts of things like his income and his job (remember this was a test drive not a purchase). These questions weren't just "getting to know the customer", my partner said he worked in IT, he was questioned what he does, he said he works with the cloud, the response was just a grumble. The salesman seemed very reluctant to answer any questions that my partner had and so my partner swiftly went to the Audi dealership to get a TT.
I think that Windrush forget that "younger" people can afford these cars and should be treated like any other customer. When it come to VWWindrush it's not an emissions scandal that is ruining the VW name.

I could not fault Sofology until the day my sofa was delivered......
When I was in the store discussing if the sofa would be able to fit through the front door etc it was explained to me that the backs of the sofas came off and so therefore the sofa would fit through no problems what so ever. So when my sofa arrived I did not expect to have to find my wall paper ripped where the delivery drivers had decided that it would be quicker to force the back and seat of the sofa through the passage way together. As the corner section came in first I assumed that I had mis-understood the salesman and that the backs came off of the straight parts of the sofa......As it turns out I was not mistaken the delivery men just didn't want to take the backs off to protect both my house and themselves.
As I saw the delivery men out I noticed that rather than using the L shape pathway going from my driveway to my house they had decided to drag the sofa (on a trolley) straight across my neighbours garden, absolutely destroying it by taking out deep grooves.
I complained to sofology that very day, 4 days later I had no response so complained again. I sent over my neighbours contact details as they were meant to be contacted directly, a week later and again nothing had been done. Sofology "claim" to have contacted them once....once and then gave up.When I said to sofology that this was disappointing, rather than being met with an apology I was met with a request for further evidence (a picture of the delivery men actually causing the damage) as they would not believe that the damage was done by themselves. All the evidence stacked against them, poor customer service being received and they try to argue their way out of it because there is no actual picture of them doing, despite the dimensions of the trolley matching the damage done.
Again after having to state that this was an unacceptable response did this issue get escalated Neither my neighbours or I were after any compensation but felt that a common courteously apology was due, something which Sofology refused to do for over three weeks.

I took out my policy with Home Protect due to the price and easability of taking out the cover. The people I spoke to on the phone about the cover were polite and friendly and answered any questions that I had. So I bought my cover feeling confident that I was with a professional and friendly company who would look after me should the worse happen.
However when it came to actually claiming off of my home insurance it was like dealing with a completely different company!
The company (whilst third party) who were tasked by home protect to board up the damaged window had to be called out twice, once because the board slipped down causing the window to not only be exposed to the elements but it also meant that window could not close leaving the house unsecure. The second time they were called I was told there was nothing further that could be done, even though I could easily get my hand through the gap and open the window, this also meant the cold air was constantly flooding into my home during winter.
Not Home Protects fault I hear you thinking to yourself - correct but Home Protect were unsympathetic when I called them to complain about this poor service that I was receiving telling me that I had to deal with the third party direct rather than through them. Both companies added salt into the wounds by quoting a waiting time of three weeks before a new window could be fitted. Three weeks with a pretty unsecure home with the cold winter air streaming through a poorly boarded window just seems ludicrous but again there was "nothing more that could be done". The third party also then decided to charge me for the cost of the window.....not HP. When I called both companies to query this HP had no idea what they were doing, the Third Party Company (TPC) said that they would do all the work for cheaper than my excess meaning I wouldn't have to go through my insurance. I called HP to explain this and was told that this was "normal". Seeing as I wasn't aware that I could get the work done privately anyway I started investigating to see if I could get the window replaced privately. I called a local company that could come out the same day, get the measurements and fit it the following day. What price do you put on that sort of peace of mind? Everything? Lots? Apparently not as much as the TPC were quoting for a three week wait.
This seemed like the most local approach from all angles. I therefore called HP to say that I didn't want to go through with the claim and was told that this was fine and they would stop the process, however because the TPC had boarded up the window I would have to pay that cost, I asked for the invoice cost of this work before making a final decision and was told the price, it wasn't too and to avoid the three week wait decided to get it done. HP said they'd transfer me to the TPC, explain everything and then I'd pay the amount. Great! I thought. I'm getting somewhere with this ...... WRONG!
The TPC tried to charge me more than I was just told! I explained the conversation I'd had with HP and they said that the cost was this much and I'd have to pay it. I called HP to explain and was told they would talk to the TPC and I'd be called back within half an hour. Two hours later I hadn't heard anything so called HP, I explained what had happened and was told that the lady that was dealing with it all was on the phone and they'd get her to call me straight back. Three days passed before we finally called HP to get an answer and again was told that the lady in question was busy and I'd be called back. Nothing once again, which prompted me to email a complaint about all this extra added stress at what was still a traumatic time for us.
Amazingly I had a phone call back, from someone else, who had been tasked with explaining how to make a claim to me....... I stopped them in their tracks and explained the situation. They then continued to ask the same question (who the TPC were) several times in the same conversation, despite being told repeatedly and although this information was clearly available from my complaint email that he had and also the notes on my record.This conversation took over two hours because we went round in circles too many times. We then had to talk to a manager because it was getting ridiculous. The manager looked at all the information and subsequently had to admit the mistakes and misgivings of HP and they (reluctantly) agreed to pay the difference in the price that I was quoted and the price the TPC quoted.
At not one point throughout this whole experience did I have an apology for the poor customer service, the mistakes made by HP or any sort of assurance that this would not happen again.
There is no way that I would ever renew my policy with this company and would strongly advise aganist with having your homes and contents "looked after" by this company. Even AXA should be ashamed of this shamble of a company.

Using a new company for the first time I am always a little bit skeptical. I always read the reviews and tend to base my decision on the bad reviews rather than the good reviews. Reading the reviews left me quite confident but being able to use PayPal helped make the decision easier for me. If there was a problem with the order or the company then I could use PayPal to help me retrieve my money.
So I placed the order and I was pleasantly surprised. The order arrived before estimated arrival date, the order was completely fulfilled and all was packaged sensibly so that none of the products were damaged.
I can safely say that I WILL be using this company again!