After sales need to be more helpful
Great product.. But not happy with after sales.. I ordered wrong items and emailed them straight away also rang and got a response don't worry email us the details and the correct items will be despatched.. They sent the original order out saying they can't change it....
Reply from Nature's Finest by Nutrisslim
Dear Mr. Bertenshaw,
Thank you for sharing your feedback with us. We are very pleased to hear that you are satisfied with the quality of the product itself, but we are sincerely sorry to learn about the difficulties you experienced with our after-sales service. We fully understand how frustrating it must have been to request a change promptly and still receive the original order.
Please allow us to explain that once an order has been processed and dispatched, we are unfortunately unable to make modifications. However, we regret if this was not communicated to you clearly enough at the time and apologize for the confusion and inconvenience this may have caused. Transparency and helpfulness are values we take seriously, and we will review this situation internally to ensure our communication in such cases is more precise and supportive going forward.
We kindly invite you to contact us again at support@nutrisslim.uk
so that our team can assist you directly and find the most suitable solution — whether that is guiding you through our return process, arranging an exchange where possible, or providing advice for your next order. Our goal is always to make sure you feel supported and confident in your experience with Nutrisslim.
Your satisfaction is very important to us, and we hope this information has been helpful. If we have been able to address your concerns, we would be very grateful if you would consider updating your review. Your feedback is highly valuable, as it helps us continuously improve both our service and our products.
With kind regards,
The Nutrisslim Team
