Roy Whitehead

Ben communicated poorly with me. Sent me a standard text once he completed his works. Did not respond to my text nor call me back after I tried his number twice.

I asked the support ticket be kept open until Sunday night as fault occurred on weekend and he came on a Tuesday. I therefore have no confirmation that this really has been fixed. This is the second engineer who’s ’fixed’ this in the last 4 weeks.

I find this extremely rude. I i

Jillian from their customer services team was courteous, efficient, communicative and helped me out with my query on stock availability.

She followed through to delivery with very prompt despatch and I cannot praise her enough.

I thoroughly recommend Cooksmill and team.

Amazing, competitive price. Very friendly, easy to contact and speak in person. Despatched my order very promptly in time for me to have the equipment I needed next day. As a first time customer I would thoroughly recommend.

They don’t knock and try both doors. They ignore ‘safe place’ instructions. I recently caught one of them red handed. I was at home when as I looked out the window I saw them walking away. I went out and approached them to be told: ‘I never read the instructions and ‘I don’t knock and only go round the back. Tracking is not fit for purpose compared to companies such as DPD etc. I’ve had at least one parcel go missing.

Eastgate St Gloucester - standard speed of service (when 1 or no other person in queue) approx 10-15 mins. Usually only ever have one person serving and if ever more than one they are running errands. No back of house system - total chaos I’ve been here 4 times at different days and times and every time the same poor service. Dirty tables. Gossiping rather than customer service would seem the staff’s priority. This is by far the worst Starbucks I’ve ever been in.

AVOID. Unprofessional. Rude. Unresponsive.

Their agent Sirena Chen took 24 hours to respond to my first WhatsApp and telegram message.

She did not read my simple question in detail. Her useless response told me she had not checked the information which I had sent her

It took her 5 mins to respond to anything on WhatsApp.

She would not tell me what their working hours and days were. Until I asked her three times.

Do they speak English? Translator?

Unlike their competitors they only work very specific days and hours which you won’t find advertised. So unless you’re telepathic?…good luck.

She said I was rude for disturbing her dinner.

I raised a compliant info@ and no one responded to that after 12 hours.

I’m a first time customer and this was just for a basic sourcing quote.

I will now disconnect my store and take my business elsewhere.

Even if they respond to this - they won’t tell you who specifically is the person responding as they hide behind the USADrop name.

This has been resolved. They contacted me and apologised. Original review - I ordered boxes and a pack of tape. The tape didn’t arrive. When I called them, no answer even after waiting on hold 20 mins. I emailed them asking for the tape to be despatched urgently. They replied saying that the order was shown as complete and that their quality team would promptly contact me. They have not after nearly a week. This is is disgusting. I don’t like the implication that I’m a liar.

Excellent, prompt despatch and delivery.

Prompt despatch and delivery

Arrived promptly and was followed through. Well packaged.

Prompt Despatch

Well packaged, delivered ahead of schedule.

Excellent. Product as described and well packaged

It is rare nowadays to encounter such great and respectful customer service. Even when a transaction error occured they dealt with the situation which was out of both our controls very efficiently.

Quick delivery, as promissed

Very helpfull and prompt.