Review of hmv (UK)


Rated 1 out of 5 stars

Free Delivery? What Free Delivery

Before my purchase with HMV I looked to see what it would cost for delivery. When I found it "Free UK delivery on orders above £20", as I purchased a PS5 costing £429.99 I gained "Free Delivery" this was not the case, I continued with the purpose to find I was being charged £5.99 for express delivery which I did not want but there was no option to stop this, so buying anything above £20 gains you free delivery is all false and very poor marketing to the general public stating one thing but doing the other. HMV need to check their website and give the customer the option for standard delivery or express delivery not stating free delivery on orders above £20 but then put you in a corner you can't get out of. The item I bought is a limited edition PS5 but I shouldn't be put in that predicament on delivery.

November 25, 2025
Unprompted review

Reply from hmv (UK)

Hi Grahame

Thank you for taking the time to leave us a review. Due to the high value of some items, please be advised that selected items are only available for shipping via the express delivery service for a charge. This information can be found on our website help centre. Apologies for any disappointment caused.